At a Glance
- Tasks: Lead client relationships and drive operational excellence in global payments.
- Company: Join a leading name in the payments industry with a global reach.
- Benefits: Dynamic career growth, inclusive culture, and opportunities to learn from industry experts.
- Other info: Be part of an innovative team that values curiosity and collaboration.
- Why this job: Shape the future of commerce while making a real impact on clients' success.
- Qualifications: Strong communication skills, problem-solving mindset, and a passion for payments.
The predicted salary is between 60000 - 80000 £ per year.
Ready to take your career global?
Make your mark at one of the biggest names in payments.
We’re looking for a Technical Service Owner to join our ever evolving Payouts, Marketplace and money movement team and help shape the future of global commerce.
- What you’ll own
- You’ll be the go-to service owner for our Domain, building strong, trusted relationships through a caring, client‑first approach.
- You’ll advise clients on the right Global Payments products for them, being curious and taking the time to really understand their needs.
- You’ll take ownership of retention performance, proactively spotting at‑risk accounts and acting early to protect and grow relationships.
- You’ll lead key account conversations, using insights for account reviews, pricing requests, and negotiations that deliver the right outcomes for clients and the business.
- What you’ll bring
- The ability to communicate with clarity and influence, building credibility with Engineering and stakeholders.
- A ‘think like a client’ SRE mindset – understanding what matters most, and confidently leading initiatives to deliver high availability end to end solutions.
- Strong problem‑solving skills and innovative thinking to navigate challenges and resolve issues effectively, ensuring we learn from incidents and put in place change to prevent future re‑occurrence.
- A proactive, accountable approach – taking ownership, acting early, and delivering great client outcomes.
- A relentless appetite for operational excellence, putting in place robust SLO, SLI’s and using data to ensure we are exceeding these.
- An understanding of Observability, how we build a single pane of glass across our applications, infrastructure and networks looking to improve our MTTI, MTTR.
- A good understanding of CI/CD and how we build in quality early and release without client impact.
- Experience working with on prem legacy platforms and cloud based microservices.
- A genuine interest in Global Payments’ products and the wider payments industry, with a passion for learning and continuous improvement.
- It’s a bonus if you have
- A background in payments or fintech.
- Experience using data or insights to improve operational performance.
- Hands on scripting experience in languages such as Python, Java Script.
- About the team
Our inclusive and global teams win together every day.
We’re proud to have the best minds in the industry, who you can learn from as you grow your career.
The people, the energy, the connections – it’s unmatched.
Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team.
We’re curious and innovative – always finding better ways to deliver impact.
We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you?
Then you sound like a Globalpayer. Apply now to take your career global.
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StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Owner in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like SwiftCruit. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from SwiftCruit.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like SwiftCruit. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Technical Service Owner in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in SwiftCruit and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show SwiftCruit how you can be a team player!
How to prepare for a job interview at SwiftCruit
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with SwiftCruit.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with SwiftCruit's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
