IT Team Leader, Perceptive Discovery in London

The IT Team Leader has a prominent role in delivering business value through IT projects. Collaborating with colleagues in the US to support the Discovery IT strategy, the IT Team Leader will ensure the day-to-day delivery of all on-site activities at our state-of-the-art facility in Hammersmith through hands-on leadership and direction of the small on-site team. Quality and compliance are at the heart of our business, and this role will be the interface with the Quality team, ensuring that IT processes and systems adhere to the relevant Quality (GxP/GCP) standards.

Key Responsibilities

• IT Service Management
  • Ensure team adherence to Service Level Agreements by monitoring metrics against agreed KPIs.
  • Ensure all IT services remain operational and available for all aspects of the site.
  • Oversee assignments and tasks of team members.
• Project Management
  • Create, monitor, and deliver IT projects based on business and site needs.
  • Consult with business stakeholders to ensure project success.
  • Ensure all project documentation is up-to-date and complete.
  • Proactively review the equipment and services supporting the clinical and pre-clinical business to reduce risk rather than address issues.
• Quality & Risk Management
  • Ensure adherence to quality processes and procedures.
  • Creation/maintenance of IT processes.
  • Manage and track all risks in the risk register with proper follow up actions.
• Budget control
  • Monitor and report on site IT expenditure.
  • Make capital expenditure recommendations.
  • Input to financial forecasting.
• Team Management
  • Allocate and prioritize workload across team members.
  • Ensure adherence to policies, procedures, and regulatory compliance.
  • Foster a culture of ownership, collaboration, and continuous improvement.
  • Ensure timesheets are completed every month with adequate level of detail.

Functional Competencies (Technical knowledge/Skills)

• In-depth technical knowledge of Networking and Virtualisation technologies (VMware/Hyper-V).
• Broad understanding of Microsoft 365 services.
• Proficient in backup technologies (Veeam/Acronis).
• Proficient in Cloud technologies (AWS/Azure).
• Excellent interpersonal, verbal and written communication skills.
• A flexible attitude with respect to work assignments and new learning.
• Ability to manage multiple and varied tasks with enthusiasm and prioritise workload with attention to detail.
• Maintains an up-to-date awareness of trends, tools, technology, techniques and processes that affect technology within the Life sciences domain.

Experience, Education, and Certifications

• Industry recognised technical certification (e.g. Microsoft/AWS/VMware/CompTIA/Veeam).
• Proven experience in regulated environments (GxP) or relevant experience from another domain that is transferable.
• Previous line management or leadership experience.
• Excellent communication and presentation skills.
• Understanding of Agile or DevOps methodologies.
• English: Fluent.