Division IT Manager in London

The Division IT Manager is responsible for leading the end-to-end IT transformation and operations across a globally distributed, multi-site organization, ensuring IT is a scalable enabler of growth, efficiency, and decision-making.

Organizational Scope & Team Leadership

The Division IT Manager leads a hybrid global IT team, including:

• 1 Global Infrastructure, IT Operations & Cyber Security Manager
• 1 Global Data Analyst (evolving into Data & Business Applications Lead)
• 2 IT resources in Slovenia (applications, ERP support, operations)
• 1 IT Specialist in China

External Delivery Model with multiple MSPs and contractors across: North America, UK, Italy, Bulgaria, New Zealand and Slovenia.

Leadership Expectations

• Define clear roles, responsibilities, and accountability model across all resources.
• Eliminate overlap and inefficiencies currently visible across IT activities.
• Establish a scalable “hub-and-spoke” IT operating model.
• Drive alignment between: Internal IT, Segment IT, MSP partners.
• Ensure global consistency, local responsiveness where needed, cost-efficient delivery in line with ITW principles.

Core Responsibilities

IT Strategy, Governance & Operating Model

• Own the division IT strategy and ITW Front-to-Back execution roadmap.
• Establish a clear IT operating model across global and regional teams.
• Define governance across: data, ERP, Cyber, Infrastructure.
• Implement structured reporting and performance tracking across all IT layers.
• Ensure strict adherence to 80/20 prioritization discipline.

ERP Modernization Leadership (Global Accountability)

• Lead the global Acumatica rollout across all sites.
• Govern ERP standardization, eliminating: legacy systems, site-specific deviations.
• Ensure ERP becomes a single source of truth for core business processes, foundation for data and analytics.
• Supervise execution through: Data/App Lead, Regional IT resources.

Data & Business Applications Leadership (Critical Capability)

• Elevate the Data Analyst role into a Data & Applications capability leader, providing direction, prioritization, and technical guidance.
• Define and enforce: Data governance and ownership model, Enterprise data architecture principles, Standardized KPI and reporting framework.
• Lead the design and evolution of the divisional data platform, ensuring:
• Integration of data across ERP (Acumatica), supply chain, and shop floor systems.
• Elimination of siloed and spreadsheet-based reporting.
• Creation of a single, reliable data foundation for decision making.
• Drive adoption and standardization of key technologies:
• Power BI as the standard for data visualization and business reporting.
• Modern data platforms (Microsoft Fabric, Snowflake or equivalent) for: Data ingestion, Transformation, Storage and analytics, APIs and integration frameworks.
• Python (or equivalent) for: Data engineering, Automation, Advanced analytics use cases.
• Ensure the Data function delivers practical, business-relevant use cases, including:
• Forecasting improvement (ML-driven where appropriate).
• Supply chain and operational visibility.
• Financial and operational KPI standardization.
• Act as functional leader of Data expertise, guide, coach, and grow a Data expert; maintain technical understanding to challenge design decisions; keep solutions simple, scalable, aligned to business needs.

Infrastructure, Cyber & MSP Orchestration

• Lead through the Global Infra & Cyber Manager, ensuring consistent cyber posture across all sites, centralized vulnerability management, standardized infrastructure.
• Address FTB risks: cyber gaps across multiple sites, aging infrastructure, inconsistent MSP capabilities.
• Drive: Azure migration, AD consolidation, network standardization.
• Rationalize MSP landscape: Define clear SLAs, remove underperforming vendors, standardize service delivery.

Global Delivery & Execution Model

• Establish clear accountability across distributed teams.
• Implement standard project governance and consistent delivery framework.
• Ensure execution discipline across internal team and external providers; balance centralization (standards, platforms) and local flexibility (business needs).

IT Operations (Right-Sized & Optimized)

• Ensure stable operations across infrastructure, applications, end-user support.
• Transition non-value-added work to MSPs and automation; focus internal resources on growth and transformation priorities.

Financial & Vendor Management

• Own IT budget, investment prioritization, vendor strategy.
• Ensure alignment with low-cost mindset and value-driven investments.

Required Experience & Skills

• Leadership & Organizational Complexity: Experience leading distributed, global IT teams. Proven ability to manage hybrid teams (internal + MSP) and multi-layered accountability structures. Strong governance, prioritization, and decision-making skills.
• ERP & Applications: Strong ERP modernization experience; Acumatica experience strongly preferred. Experience rationalizing multi-ERP environments. Hands-on understanding of Power BI, modern data platforms (Microsoft Fabric, Snowflake), data integration patterns, APIs, ETL/ELT processes. Programming and data manipulation skills (Python, SQL).
• Data & Analytics: Strong experience building and scaling data architectures and platforms; end-to-end data pipelines. Hands-on understanding of Power BI, modern data platforms. Proven ability to transition organizations from fragmented reporting to standardized data-driven decision making; drive business adoption of data. Experience leading or managing data specialists or analytics teams; setting priorities, providing architectural direction, ensuring alignment with business outcomes.
• Cyber & Infrastructure: Experience managing cyber risk across multiple sites and vendors. Strong understanding of cloud transformation, security frameworks, infrastructure standardization.
• Execution & Transformation: Proven track record of delivering transformation in complex environments. Driving standardization and simplification; strong change management capability.

Success Profile

• The ideal candidate is a true orchestrator, not a hands-on technician.
• Has experience in global, multi-site manufacturing environments.
• Can manage complex delivery models (internal + MSP + regional IT).
• Drives simplification, accountability, and measurable outcomes.
• Is equally strong in ERP, Governance, and Data leadership (with sufficient technical depth to guide data architecture and engineering teams, without acting as a pure developer).

Key Outcomes

• Within 12–18 months, establish a clear and scalable IT operating model.
• Stabilize and progress Acumatica global rollout.
• Deliver data visibility improvements across all key functions.
• Improve cybersecurity coverage across all sites.
• Rationalize and optimize MSP landscape, infrastructure footprint.
• Build a high-performing IT leadership layer (Infra + Data/Apps).