At a Glance
- Tasks: Lead technical analysis and break down complex features into user stories.
- Company: Join Sky, a leading media and entertainment company.
- Benefits: Enjoy free Sky TV, private healthcare, and flexible working options.
- Other info: Hybrid working with 2 days in the office; great career growth opportunities.
- Why this job: Make a real impact on customer engagement technology and improve user experiences.
- Qualifications: Experience as a Product Owner or Business Analyst in an agile environment.
The predicted salary is between 50000 - 65000 £ per year.
Overview
This role sits within UKI CTO Platforms, partnering with teams across Sky to modernise and evolve the technology platforms that power our Customer Contact capabilities across voice and digital channels.
The team is responsible for the platforms, services and integrations that enable millions of customer interactions each year, supporting everything from sales and onboarding through to service, support and retention.
Working at the heart of Sky's customer engagement ecosystem, the team delivers the technology foundations that help customers connect with Sky seamlessly, while enabling our contact centre agents and digital experiences to operate efficiently, intelligently and at scale.
- What you’ll do
- Breakdown complex problems through feature analysis.
- Lead on technical analysis; breaking down complex features into development ready user stories.
- Write clear and detailed technical features and stories with testable acceptance criteria and measurable benefits.
- Maintain a prioritised data‑driven backlog of features and stories through refinements, planning and retrospectives.
- Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions.
- Build a strong understanding of how our systems work, how software is developed, tested and released.
- Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Sky’s Scaled Agile Framework.
- Alongside product delivery, look for opportunities to improve existing systems – performance, reliability, security or simplifying processes to help the team work more effectively.
- What you’ll bring
- Proven experience in a Product Owner, Business Analyst or similar role, working closely with software engineering teams in an agile environment.
- Strong skills in leading and facilitating technical discussions, shaping solutions and breaking down complex problems into clearly articulated backlog items with well‑defined acceptance criteria.
- Strong communication skills, with the ability to explain complex issues to both technical and non‑technical stakeholders and ask the right questions at the right time.
- Experience supporting and leading agile ceremonies, helping teams adopt effective agile practices and ways of working.
- A proactive approach to identifying opportunities for improvement across the products, platforms and processes you support.
- Comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work.
Benefits and perks
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
- How you’ll work
At Sky we want to be a community that thrives by being together.
Flexible working remains a key part of that.
Hybrid working expectations for this role are 2 days in the office per week.
This role is based at Watermark House, Livingston.
Who we are
We’re Sky, a leading media and entertainment company that connects millions with entertainment, sports, news and arts through innovative products and services.
Working with us means you’ll be bringing the joy of a better experience to more people, every day.
All so we can do better and deliver better for our customers, colleagues and society.
We’re an equal opportunity employer and value diversity at Sky.
We’re a Disability Confident Accredited Employer and welcome and encourage applications from all candidates.
We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check.
Depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
To be eligible for this role you are required to have the appropriate right to work in the UK.
Please be aware Sky does not offer sponsorship for this position.
To find out more about working with us, search #Life At Sky on social media.
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Technical Product Owner (Customer Contact) in Livingston employer: SwiftCruit
At Global, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London that fosters innovation and collaboration. As a Senior Machine Learning Engineer, you'll not only have the opportunity to influence millions through cutting-edge AI solutions but also benefit from a culture that encourages professional growth, cross-functional partnerships, and the development of reusable engineering standards. With a commitment to employee development and a focus on impactful projects, Global is the ideal place for those seeking meaningful and rewarding careers in data science and machine learning.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Product Owner (Customer Contact) in Livingston
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like SwiftCruit!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at SwiftCruit would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at SwiftCruit through your school's career services!
We think you need these skills to ace Technical Product Owner (Customer Contact) in Livingston
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Technical Product Owner (Customer Contact), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Technical Product Owner (Customer Contact) position at SwiftCruit. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at SwiftCruit
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
