At a Glance
- Tasks: Lead a design team to create seamless customer experiences across digital platforms.
- Company: Join a forward-thinking company that values innovation and collaboration.
- Benefits: Enjoy exclusive Sky perks, private healthcare, and a generous pension package.
- Other info: Hybrid working model with vibrant office facilities and great career growth opportunities.
- Why this job: Shape the future of customer experience with cutting-edge design and technology.
- Qualifications: Proven experience in leading design teams and delivering user-centred digital products.
The predicted salary is between 55000 - 65000 £ per year.
As a Lead Product Designer in our Assisted Customer Experience team, you’ll craft world‑class customer journeys and support a thriving design‑team culture. You’ll work in close partnership with Product, Technology and Customer teams to transform Assisted experiences and design tools, workflows and interfaces that help thousands of advisors serve millions of customers every day. You’ll ensure every moment – from call to chat to in‑store visit – feels effortless, simple and connected for both our people and our customers.
What you’ll do:
- Inspire a team of designers to craft intuitive, evidence‑led experiences across internal web and app platforms, while nurturing their growth through tailored development.
- Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps.
- Partner across disciplines – from product to engineering – to ensure solutions meet user, business and technical needs.
- Lead innovation by leveraging AI‑driven tools, robust design systems and motion principles to create intuitive, efficient and brand‑consistent experiences for internal call‑centre platforms.
- Translate customer insights into actionable design improvements, leading workshops, sprints and research collaborations.
- Own delivery and quality, track CX KPIs and ensure accessibility standards are met across scalable, end‑to‑end journeys.
What you’ll bring:
- Track record in delivering world‑class, customer‑centred, large‑scale digital products across responsive web and native applications.
- Experience leading design teams across multiple workloads and initiatives.
- Expert‑level Figma skills, including scalable templates, advanced prototyping, conditionals and expressions, and experience leading large‑scale component libraries.
- Mastery of accessibility to create inclusive experiences, user‑research methods to understand customer problems and behaviours, and analytics tools (e.g. Usertesting, Adobe Analytics).
- Strong storytelling, stakeholder influence and resilience in fast‑paced, evolving environments.
The rewards:
- Sky Q – all the TV you love in one place.
- Sky Glass at an exclusive rate.
- A generous pension package.
- Private healthcare.
- Discounted mobile and broadband.
- Wide range of Sky VIP rewards and experiences.
Inclusion & how you’ll work:
We are a Disability Confident Employer and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. We’ve embraced hybrid working, split our time between unique office spaces and the convenience of working from home. You’ll work 3 days a week onsite at the Livingston campus.
Office space:
Livingston Watermark House – a lively campus a free shuttle bus away from Livingston South train station and the town centre, with onsite parking and a subsidised canteen. Onsite gym, pool and table tennis are also available.
Lead Product Designer in Livingston employer: SwiftCruit
At Global, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London that fosters innovation and collaboration. As a Senior Machine Learning Engineer, you'll not only have the opportunity to influence millions through cutting-edge AI solutions but also benefit from a culture that encourages professional growth, cross-functional partnerships, and the development of reusable engineering standards. With a commitment to employee development and a focus on impactful projects, Global is the ideal place for those seeking meaningful and rewarding careers in data science and machine learning.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Product Designer in Livingston
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at SwiftCruit for a Lead Product Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like SwiftCruit before they go live!
We think you need these skills to ace Lead Product Designer in Livingston
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Lead Product Designer at SwiftCruit, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work SwiftCruit does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to SwiftCruit. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at SwiftCruit.
How to prepare for a job interview at SwiftCruit
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with SwiftCruit, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. SwiftCruit might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at SwiftCruit!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what SwiftCruit is looking for.
