At a Glance
- Tasks: Design and develop innovative customer service solutions using Dynamics 365 and AI technologies.
- Company: Join NewDay, a forward-thinking company revolutionising customer credit experiences.
- Benefits: Enjoy competitive salary, health benefits, remote work options, and growth opportunities.
- Other info: Dynamic team environment with excellent career advancement potential.
- Why this job: Make a real impact on customer experiences with cutting-edge technology and automation.
- Qualifications: Solid experience in Dynamics 365, Power Platform, and API integrations required.
At NewDay, we're on a mission to help people move forward with credit. As we continue to modernise how we serve our customers, we're investing heavily in the platforms, automation and AI capabilities that power exceptional customer experiences.
We're looking for a Senior Dynamics 365 Developer to play a key role in designing, developing and evolving our customer service and contact centre technology landscape. This role sits at the intersection of customer experience, engineering and AI, helping to deliver next-generation capabilities across Dynamics 365, Power Platform, Copilot Studio and Azure.
You'll work on business-critical solutions that support our customer operations, empowering colleagues with modern tools while creating seamless and intelligent experiences for millions of customers.
What You'll Be Doing
Dynamics 365 & Contact Centre Engineering
- Design, develop and support Microsoft Dynamics 365 Contact Centre solutions across voice, chat, messaging and digital engagement channels.
- Deliver scalable, secure and resilient customer service capabilities using Dynamics 365 Customer Service and Omnichannel technologies.
- Configure and enhance Customer Service Workspace, case management, SLAs, unified routing and omnichannel experiences.
- Develop solutions that improve agent productivity, operational efficiency and customer outcomes.
- Support contact centre transformation initiatives through modern cloud‑based customer engagement technologies.
Power Platform Development
- Design and build solutions using Power Apps, Power Automate and Power BI.
- Create scalable low‑code and pro‑code solutions that integrate seamlessly into NewDay's wider technology ecosystem.
- Develop and maintain Dataverse data models, ensuring security, governance, data quality and performance.
- Implement automated workflows and business processes that reduce manual effort and improve customer journeys.
- Deliver customer-facing and colleague-facing solutions using Power Pages.
AI & Intelligent Automation
- Design and develop intelligent customer experiences using Microsoft Copilot Studio.
- Build virtual agents, conversational AI solutions and self‑service capabilities that improve customer engagement and resolution rates.
- Develop automated workflows that leverage AI to streamline customer and operational processes.
- Support the governance, monitoring and ongoing optimisation of AI‑powered solutions across the platform.
- Explore emerging Microsoft AI technologies and identify opportunities to create business value.
Integration & Solution Delivery
- Design and deliver API‑based integrations between Dynamics 365, enterprise platforms and third‑party services.
- Collaborate with integration teams to create scalable, secure and maintainable solutions.
- Develop custom extensions using .NET and React where required.
- Work closely with Product Managers, Business Analysts and Customer Operations teams to translate requirements into robust technical solutions.
- Ensure all solutions align with enterprise architecture, security standards and regulatory requirements.
Platform Support & Continuous Improvement
- Provide ongoing platform support, troubleshooting and root‑cause analysis for complex issues.
- Monitor platform performance and proactively find opportunities for optimisation and automation.
- Improve resilience, scalability and operational efficiency across the Dynamics ecosystem.
- Act as a technical escalation point for critical platform incidents.
- Participate in an on‑call support rota when required.
What We're Looking For
Essential Experience
- Solid experience developing and supporting Microsoft Dynamics 365 Customer Service and Contact Centre solutions.
- Demonstrable experience implementing Dynamics 365 Omnichannel capabilities, including voice, chat, messaging and digital customer engagement channels.
- Experience developing and deploying Dynamics 365 Contact Centre Chat and Voice solutions.
- Strong Power Platform development experience, including Power Apps, Power Automate and Dataverse.
- Experience building solutions with Microsoft Copilot Studio and conversational AI technologies.
- Solid understanding of Dataverse architecture, security models and data management practices.
- Experience delivering API‑based integrations between enterprise applications.
- Commercial experience developing applications using .NET and React.
- Experience integrating Microsoft Teams and Azure Communication Services (ACS) with Dynamics 365.
- Solid understanding of authentication, authorisation and identity management principles.
- Experience with Microsoft Entra ID, including access controls and security policies.
- Knowledge of contact centre routing models, agent capacity management, work classification and omnichannel engagement platforms.
- Experience working in Agile delivery environments using GitHub, Jira and DevOps practices.
- Good communication and stakeholder management skills, with the ability to translate technical concepts into business value.
Senior Dynamics 365 Developer in Leeds employer: SwiftCruit
At Global, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London that fosters innovation and collaboration. As a Senior Machine Learning Engineer, you'll not only have the opportunity to influence millions through cutting-edge AI solutions but also benefit from a culture that encourages professional growth, cross-functional partnerships, and the development of reusable engineering standards. With a commitment to employee development and a focus on impactful projects, Global is the ideal place for those seeking meaningful and rewarding careers in data science and machine learning.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Dynamics 365 Developer in Leeds
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at SwiftCruit or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to SwiftCruit.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like SwiftCruit.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like SwiftCruit that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Dynamics 365 Developer in Leeds
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at SwiftCruit.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at SwiftCruit and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at SwiftCruit
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If SwiftCruit uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
