At a Glance
- Tasks: Lead quality assurance reviews to enhance client experiences and minimise risks.
- Company: Join Ryan, an award-winning firm with a vibrant culture and community outreach.
- Benefits: Enjoy competitive pay, flexible work, gym reimbursements, and tuition support after one year.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Make a real impact by improving client journeys and driving excellence in service.
- Qualifications: Bachelor's degree in Accounting/Finance and 6-8 years of tax services experience required.
The predicted salary is between 60000 - 80000 £ per year.
The Senior Manager, Quality Assurance is a leader who conducts reviews of engagements to evaluate key touchpoints across the client journey, assess compliance with Firm governance, and provide actionable recommendations to enhance the client experience and minimise risk.
Duties and responsibilities:
- Contribute to a positive team member experience.
- Utilise in-depth knowledge of Firm and practice-specific governance and Quality Assurance procedures to design and conduct engagement reviews.
- Evaluate client service issues and provide recommendations to ensure clear and consistent standards across the client journey.
- Report findings and actionable recommendations to the Leadership team and key stakeholders.
- Build strong relationships with leadership and team members and become one of their trusted advisors.
- Partner and collaborate with practices to recommend enhancements that drive and support a consistent client experience that delivers on the Ryan brand promise.
- Organise and prioritise multiple tasks to ensure client needs are met in a timely manner.
- Identify and communicate learning opportunities to the appropriate parties for consideration (e.g., Practice Leaders, Principals, Talent Effectiveness).
- Handle and safeguard confidential information and sensitive material.
- Assist with various Firm initiatives.
- Perform other duties as assigned.
Essential Skills Required:
- Anticipates and proactively delivers expected results for executive leadership team.
- Effectively solves problems.
- Streamlines and improves processes.
- Demonstrates initiative and provides complete follow-through on areas of responsibility.
- Applies technology-driven approaches, including AI, analytics, and process automation, to enhance productivity, accuracy, and team efficiency.
- Advanced written, visual and verbal communication skills.
- Superior attention to detail.
- Demonstrates accuracy and thoroughness.
- Sense of urgency.
- Demonstrates willingness to be flexible and adaptable to changing priorities.
- Thrives working both independently and in a team-based environment.
- Strong multitasking and organizational skills.
Education and Experience:
- Bachelor’s degree in Accounting and/or Finance, and six to eight years of tax services experience required.
- Three years of supervisory experience preferred.
Computer Skills:
- To perform this job successfully, an individual must have intermediate skills in Microsoft Access, Excel, Outlook, PowerPoint, and Word and Internet navigation and research.
Supervisory Responsibilities:
- This position has no supervisory responsibilities.
Senior Manager, Quality Assurance - Tax in Eccles employer: SwiftCruit
Ryan is an exceptional employer that prioritises employee well-being and professional growth, offering competitive compensation, flexible work arrangements, and a supportive culture that fosters collaboration and innovation. With access to resources like LinkedIn Learning and tuition reimbursement after one year of service, employees are encouraged to enhance their skills and advance their careers in a dynamic environment. The company's award-winning culture and commitment to community outreach further enrich the experience of working at Ryan, making it a truly rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Quality Assurance - Tax in Eccles
✨Join Tax Networks
Get involved in tax-focused networks or associations, like the Chartered Institute of Taxation. These communities often host events and workshops which can help you make connections with industry professionals, plus they might even have job boards exclusive to members.
✨Attend Industry Events
Keep an eye out for tax-related conferences and seminars. Events like these are not only great for learning but also for meeting potential employers face-to-face. Use these opportunities to ask questions and express your interest; it’s all about putting a face to the name!
✨Leverage Social Media
Follow leading tax advisory firms, such as SwiftCruit, on social media. Engage with their posts – comment, share insights, or even ask questions. This can help you get noticed and show your enthusiasm for the industry before you even apply!
✨Showcase Your Knowledge
Consider writing articles or blogs on tax trends and issues. Sharing your expertise on platforms like LinkedIn can boost your visibility and establish you as someone who is serious about a career in tax advisory. Plus, it gives you something to discuss when you land that interview!
We think you need these skills to ace Senior Manager, Quality Assurance - Tax in Eccles
Some tips for your application 🫡
Show Off Your Tax Knowledge:Make sure your CV highlights any relevant tax qualifications, certifications, or coursework you've completed. We want to see that you understand tax laws, regulations, and compliance issues—so detail your academic background or any practical experience in tax advisory to catch SwiftCruit's eye!
Quantify Your Achievements:In the tax consultancy field, showing measurable outcomes from your previous work can set you apart. Use your CV to include specific examples of how your advice helped clients save money or avoid penalties. Numbers speak volumes in our industry and can really highlight your impact.
Tailor Your Cover Letter:Your cover letter is your chance to express why you're passionate about tax consultancy and why you're excited about working at SwiftCruit. Share any personal experiences or insights that fuel your interest in the tax advisory field—let your enthusiasm shine through!
Keep It Professional but Approachable:While your written application should maintain a professional tone, don’t be afraid to let a bit of your personality show. Tax advisory is about building relationships, so if you can convey your approachable nature in your writing, that's a bonus when applying for this full-time role at SwiftCruit!
How to prepare for a job interview at SwiftCruit
✨Know Your Tax Fundamentals
Brush up on the core principles of tax law, especially recent updates that might affect clients. During the interview, we could face scenario-based questions where we'll need to apply these principles to solve problems, so get comfy with hypothetical situations!
✨Show Your Analytical Skills
Tax advisory isn't just about knowing the rules; it’s about interpreting them. Make sure to prepare examples from your previous studies or experiences where you successfully analysed complex data. We want to demonstrate how we can bring those analytical skills to the table for SwiftCruit.
✨Understand the Consulting Aspect
Since this is a full-time role, the interview might involve discussing how we communicate tax strategies to clients. Think about times we've interacted with clients or presented technical information in a digestible way. This shows we’re not just tax boffins but can also connect with people!
✨Your Long-Term Vision
As we're aiming for a full-time position, it's important to convey our enthusiasm and long-term interest in tax advisory. Be prepared to chat about why we’re passionate about this field and how we see ourselves growing within SwiftCruit. It helps to show our commitment!
