At a Glance
- Tasks: Support clients with technical issues and enhance their business solutions.
- Company: Join a leading financial services company focused on innovation.
- Benefits: Enjoy private medical insurance, life assurance, and 26 days of annual leave.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Make a real impact by solving client challenges and driving revenue growth.
- Qualifications: Bachelor's degree in IT and experience in problem-solving and client support.
The predicted salary is between 35000 - 45000 £ per year.
Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides business and technical support to assigned clients and their respective Business Account / Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; resolving incidents, implementing simple projects for clients, identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Company’s revenue while providing Business Technical Support until closure.
What you will be doing:
- Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration for a particular domain or functional area.
- Provides business and technical support to assigned clients through issue resolution, consulting on system functionality, best in class recommendations, and ensuring to adhere to our client’s Service Level Agreements in all respects and to serve as a single point of governance and technical escalation.
- Identifying revenue generating opportunities, documenting requirements, and proposing solutions that maximize FIS revenue while providing Business Technical Support until closure.
- Learns to establish a positive rapport with the client(s) to develop and maintain long‑term relationships, to understand the client’s business, their objectives and expectations, and to gain experience in acting as go‑to person on all aspects of services and support for assigned relationships.
- Assists in the evaluation process of the client’s business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue.
- Supports higher level analysts on sub‑components of major initiatives.
- Participates in converting the client’s business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign‑off.
- Gains and maintains knowledge of how to identify critical business impact issues from the Service Desk.
- Assists with documents and maintenance to the clients’ system environments by keeping records of client functionality, environment, and client specific documentation while providing summary level details to more senior levels for review and feedback.
- Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release does not negatively impact client operations.
- Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements.
- Occasionally acts as 24x7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements).
What We Are Looking For in this Role?
- Minimum Qualifications:
- Bachelor’s Degree in Information Technology or related field.
- Typically, Minimum 2-3 Years Relevant Experience.
- Experience in analysis, issue resolution, problem solving, detail oriented, as well as the ability to troubleshoot errors with clients.
- Experience working with APIs and supporting real time communications.
- Ability to take technical information and make it business friendly.
- Required on‑call support for issues (on a rotating schedule).
- Working schedule could coincide some with US hours to start for support and training activities.
- Basic Programming and analysis of financial services software a plus.
- Credit card knowledge and experience a plus.
- Experience with using Postman or other API platform UI tools a plus.
- Excellent communication skills.
- Preferred Qualifications:
- Master’s Degree in Information Technology or related field.
- Typically, 3-4 Years Relevant Experience including experience in financial services software and solutions programming, installation, certification, issue resolution, business requirements gathering, technical design, technical presentation, experience in writing and analyzing.
- Prior experience with ServiceNow and Jira applications supporting clients in an L2 support role for issue resolution.
- Prior experience with on‑call support and working high priority incidents in a fast‑paced environment and communicating to all levels of eldership across internal and external clients.
- IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification a plus.
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
- Job Complexity - Works on problems with moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action.
- Builds productive internal/external working relationships.
- Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
- Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows.
- Programming exposure – Prior experience evaluating both issues and projects looking at programming code and databases across mainframe and distributed platforms. For example, Cobol, mainframe tools, SQL Server, Java, C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio a plus.
What we offer you:
- Private Medical Insurance.
- Life Assurance and Critical Illness Cover.
- 26 days’ annual leave (increasing with service).
- Cycle to Work scheme.
- Retail discounts.
Privacy Statement: FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model: Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Business Technical Services Analyst II employer: SwiftCruit
FIS is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where collaboration and innovation thrive. With comprehensive benefits including private medical insurance, life assurance, and generous annual leave, employees are empowered to maintain a healthy work-life balance while contributing to meaningful projects in the financial services sector. Located in a dynamic environment, FIS provides unique opportunities for professional advancement and the chance to work with cutting-edge technology, making it an ideal place for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Business Technical Services Analyst II
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like SwiftCruit. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Business Technical Services Analyst II
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to SwiftCruit.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on SwiftCruit's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at SwiftCruit
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with SwiftCruit.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at SwiftCruit will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former SwiftCruit employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
