At a Glance
- Tasks: Lead card platform management and ensure seamless service delivery.
- Company: Join a leading financial services group with a commitment to diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous pension, flexible benefits, and 30 days holiday.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in card processing and strong ITIL knowledge required.
The predicted salary is between 70929 - 86691 £ per year.
Salary: £70,929 - £86,691
Location: Bristol
Hours: Full Time – 35 Hours per week
Working Pattern: Hybrid – at least two days per week, or 40% of your time, in our Bristol office
End Date: Friday 10 July 2026
Day to Day Responsibilities
- Platform & Service Management – Lead the delivery of outcomes across card platforms, card issuing and processing systems. Manage BAU operations, ensure service continuity through ITIL-aligned practices, and support DR testing and IAM controls.
- Operational Delivery & Strategic Planning – Own budget delivery and conduct complex analysis across your area. Contribute to strategic planning and deliver outcomes through established data and knowledge management systems.
- Process Improvement & Change Delivery – Identify and address system and process gaps, delivering elements of change programmes. Develop product specifications and testing standards to support platform evolution.
- Security & Governance – Provide input into IT Security policy development, implement supporting procedures, and monitor compliance across your domain.
- Leadership & Capability Development – Manage and develop direct reports, set short-term objectives, and support performance management. Provide coaching and specialised training across the organisation, while investing in your own growth.
Required Qualifications
- Deep Cards Domain Expertise – Proven experience in card issuing, card processing (TSYS, Fiserv, Global Processing Services (GPS) etc.)
- Technical & Operational Excellence – Strong understanding of ITIL, service management, IAM, and disaster recovery testing.
- Leadership & Collaboration – Ability to manage teams, mentor others, and work cross-functionally to deliver strategic outcomes.
- Problem Solving & Delivery Focus – Skilled in analysing complex issues and delivering solutions within established systems and frameworks.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- 30 days’ holiday plus bank holidays
- Flexible benefits to suit your lifestyle
- A range of wellbeing initiatives
- Generous parental leave policies
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer to join us, which is when we run background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
