Role Overview
Swiftconnections is seeking a professional, vigilant Door Supervisor to support safe, welcoming venues across Birmingham. You’ll be the first point of contact for customers, helping to maintain a positive atmosphere while preventing and responding to incidents in a calm, lawful, and proportionate manner.
Key Responsibilities
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Manage entry and exit points, controlling access in line with venue policies and licensing requirements
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Greet customers professionally, set expectations, and promote a safe and respectful environment
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Conduct ID checks and apply age-verification procedures (e.g., Challenge 25) where required
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Monitor crowd behaviour, identify risks early, and de-escalate conflict using effective communication
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Carry out searches when authorised and appropriate, following legal and venue guidelines
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Respond to incidents (ejections, refusals, medical issues, disorder) and coordinate with colleagues and management
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Liaise with police, venue management, and emergency services when necessary
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Complete accurate incident logs and handover notes, maintaining confidentiality
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Support queue management, capacity control, and emergency evacuation procedures
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Maintain a visible security presence and uphold high standards of customer service
Required Skills & Attributes
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Strong communication and interpersonal skills with a customer-first mindset
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Ability to stay calm under pressure and make sound decisions quickly
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Conflict management and de-escalation skills
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High attention to detail and strong situational awareness
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Professionalism, integrity, and reliability
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Ability to work effectively as part of a team and follow instructions
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Basic report writing skills for incident documentation
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Physical fitness appropriate to the role
Experience
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0–5 years’ experience in security, hospitality, retail, events, or customer-facing roles is welcome
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Newly qualified candidates are encouraged; training and site-specific briefings may be provided
Qualifications & Compliance
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Valid SIA Door Supervisor licence (required)
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Right to work in the United Kingdom (required)
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Willingness to follow venue policies, licensing conditions, and company procedures
Working Pattern & Environment
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Based in Birmingham, with assignments across venues as required
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Shift work including evenings, late nights, weekends, and bank holidays
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Fast-paced environments such as bars, clubs, events, and licensed premises
What Success Looks Like
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Customers feel safe, welcomed, and treated fairly
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Incidents are prevented where possible and handled professionally when they occur
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Clear communication with venue teams and accurate reporting
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Consistent adherence to SIA standards, venue rules, and legal requirements
