At a Glance
- Tasks: Provide on-site IT support and installations for diverse customers.
- Company: Join Swiftcomm, a leading Managed Service Provider with a stellar reputation.
- Benefits: Enjoy a company car, 30 days leave, private healthcare, and training funds.
- Other info: Work in a friendly team with varied projects and flexible hours.
- Why this job: Be hands-on in a dynamic role with opportunities for growth and overtime.
- Qualifications: Experience in MSP roles, strong IT knowledge, and excellent communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Hours: 7:30am – 4:00pm, Monday to Friday (Overtime available)
Benefits: Company car, Private Healthcare, 30 days annual leave (including bank holidays), technology funds, training development funds.
About Swiftcomm
Swiftcomm is an established Managed Service Provider delivering IT, telecoms, cloud, and cyber security solutions to businesses across the United Kingdom. With over a decade of experience and a strong reputation for customer service and technical excellence, we support organisations ranging from SMEs to multi-site enterprises. Due to continued growth, we are looking for an experienced IT Field Engineer to join our technical team, supporting customers on-site and working closely with our service desk.
The Role
As an MSP Field Engineer, you will be responsible for providing on-site IT/Telecoms support, installations, and project work for our customers. This role is ideal for someone who enjoys being hands-on, customer-facing, and working across a varied technical environment. You will be provided with a company van and will be based primarily out in the field, with some work at our Peterborough office when required.
Key Responsibilities
- Provide on-site IT support to Swiftcomm customers
- Install, configure, and maintain servers, networks, and end-user devices
- Diagnose and resolve hardware, software, and network issues
- Carry out IT project work including office moves, system upgrades, and deployments
- Work closely with the service desk to resolve escalated incidents
- Maintain accurate documentation and job notes
- Deliver a professional and customer-focused service at all times
What We’re Looking For
- Previous experience working for an MSP in a field-based role
- Strong knowledge of Windows Server, Microsoft 365, Active Directory, and networking
- Confident working independently and managing your own workload
- Full UK driving licence
- Excellent communication and customer service skills
- Ability to work flexibly, with overtime available when required
What We Offer
- Company car provided
- 30 days annual leave (including bank holidays)
- Stable Monday–Friday working hours (7:30am–4:00pm)
- Overtime opportunities
- Company Pension Scheme
- Company Private Medical & Dental
- Various employee perks including technology funds
- Receive up to 10 training days per annum, relevant to your position
- Friendly, supportive team environment
- Opportunities to work on varied and interesting customer environments
- Company events
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Job Type: Full-time, Permanent
Pay: From £35,000.00 per year
IT Field Engineer in Peterborough employer: Swiftcomm
At Swiftcomm, we pride ourselves on being an excellent employer, offering a supportive and friendly team environment where IT Field Engineers can thrive. With competitive benefits such as a company car, private healthcare, and generous annual leave, alongside ample training and development opportunities, we ensure our employees are well-equipped to grow in their careers while enjoying a balanced work-life. Our commitment to customer service excellence and technical innovation makes working with us both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Engineer in Peterborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Swiftcomm values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Swiftcomm might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Swiftcomm!
✨Direct Apply to Swiftcomm
Let's not forget to apply directly through the Swiftcomm website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Engineer in Peterborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Swiftcomm.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Swiftcomm. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Swiftcomm
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
