Legionella Services Manager in Southend-on-Sea

An exciting opportunity has recently become available to join our growing business in the Water Hygiene department covering maternity leave for a fixed term period for 4 days a week.

Responsibilities

• Support the Director of Operations by leading the internal Legionella service teams in all aspects of delivery – identify, develop, and implement service procedures to gain the greatest efficiencies.
• Understand our compliance service requirements to ensure the scope of work and expectations are delivered in line with agreed contracts and maintaining customer relationships.
• Act as lead manager to the Legionella service teams on a day-to-day basis, ensuring they are working in line with company processes, delivering a compliant service in key areas of their roles and reaching agreed KPIs.
• Manage Legionella planning, ensuring all orders (including PPM) are converted and planned within agreed KPIs.
• Manage Legionella admin teams who are responsible for the coordination of delivery.
• Overall management of key Legionella contracted accounts (supported by admin team) – ensuring these are onboarded and delivered to the agreed scope of works, improving customer relations, and supporting the growth of accounts.
• Provide the team with technical guidance in line with L8 compliance requirements.
• Keep Sales Account Manager up to date with any issues which may affect customer relationship.
• Prepare, attend and run client review meetings.
• Manage teams workload to identify where support may be required or could be offered elsewhere in the department to ensure full productivity.
• Identify and implement any process changes required to maximise efficiencies and productivity within the team.
• Support the development of digital enhancements relevant to the areas of service delivery, and drive any changes associated to this, through to the teams to ensure processes are followed.
• Asset management – ensuring assets are being monitored and controlled within the digital compliance system.
• Involvement and support to drive the company strategic plans forward.
• Problem solving – to include customer complaints & delivery issues. Ensuring records are kept up to date with progress.
• Management of positive microbiologically water sampling – ensuring clients are given sufficient guidance to resolution.
• Post service compliance reporting – ensuring the team are completing and making available to clients within agreed SLAs or KPIs.
• Identifying additional resource needs – recruitment, skill sets or upskilling, to support productivity on the field.
• Identifying where subcontractors may be required to support demand of delivery or specialised services and supporting the onboarding of these with the Technical Compliance Manager.
• Identifying any training needs within the team to improve performance and knowledge – arrange for training to be put in place to support this and upskilling, including any new starters.
• Responsible for undertaking performance reviews and other personnel management tasks (supported by HR) as deemed necessary (i.e., training, disciplinary’s etc.).
• Cover others in the team, as and when required (annual leave, sickness, etc.).
• Ensure the worksheet order status and estimates are always up to date, in line with works programmed and delivered, so there is a clear understanding of current turnover position per month.
• Ensure subcontracted orders are delivered in a timely manner, in line with agreed KPIs.
• Invoicing to be processed and WIP to be kept to a minimum, as per KPIs.
• Signing off purchase orders and supplier invoice approval – awareness of budget allowance per job/project, to ensure gross profit is maintained.