Operational Resilience Manager

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

At Swift, we are seeking a highly motivated and experienced professional to drive the successful design, implementation and continuous improvement of Swift’s Operational Resilience framework. This role ensures Swift can anticipate, withstand, respond to and recover from disruptive events, safeguarding critical services, meeting regulatory obligations, and responding to our community’s expectations in this domain.

We’re looking for an individual with a passion for driving operational excellence, security and resilience, and with the ability to inspire confidence and trust. The ideal candidate should bring a strong understanding of operational resilience in the financial industry, be technically savvy, and possess excellent communication skills. They will be able to anticipate and proactively manage risks relevant to the company and financial community, develop solutions to complex problems, and have a proven track record of leading complex projects and managing virtual teams.

• Contribute to Operational Resilience Governance & Strategy, embedding resilience into processes and decision‑making, and maintaining a comprehensive view and handle on Operational Resilience.
• Development and continuous improvement of Swift’s Operational Resilience framework, aligned with global standards (e.g., ISO 22336), customer expectations and regulatory requirements such as DORA, NIS2 and the Belgian law that formally underpins the oversight of Swift.
• Further elevate Swift’s preparedness levels.
• Work with risk owners on identifying and prioritising resilience gaps and driving improvement activities.
• Deliver transversal outputs such as resilience plans, scenarios, exercises, playbooks and simulations across the ecosystem of client‑facing services, underlying technologies and third‑party usage.
• Collaborate with the external community (peers, customers) on resilience topics to harmonise positions and adopt best practices.
• Deliver training and awareness programmes on operational resilience and promote a resilience culture across Swift.
• Support the overall design and implementation of resilience programmes, collecting feedback, ensuring documentation is up‑to‑date, facilitating discussions, and proposing or implementing changes for continuous improvement.
• Engage with third‑party expertise firms to further mature the resilience posture.
• Develop KPIs and dashboards to monitor resilience posture and maturity.
• Report on resilience risks and regulatory compliance to senior management.

On all of the above, you will act as Resilience SME internally and externally, working in close collaboration with internal stakeholders from IT, Cybersecurity, Business Continuity, Operations, Compliance, Business Development, Vendor Management and more.

• Master’s degree in Risk Management, Business Continuity, IT or a related field.
• 5+ years of experience in operational resilience, business continuity or risk management within financial services.
• Strong knowledge of resilience frameworks and standards such as ISO 22301, ISO 22336 and regulatory requirements such as DORA, NIS2.
• Professional certifications (MBCI, CBCI, ISO 22301 Lead Implementer) are a plus.

• Analytical and problem‑solving mindset.
• Excellent communication and stakeholder management skills.
• Ability to lead cross‑functional projects and influence at all levels.

We give you the freedom to be yourself and to bring diverse perspectives to the financial industry. We are committed to building an inclusive environment where everyone’s voice counts and where you can reach your full potential.