Customer Enablement Manager

About Us

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever‑changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Role Summary

This role focuses on managing the onboarding journey of new joiners to the network, ensuring a seamless transition from initial engagement through to handover to Account Managers. The position also supports Account Managers with day‑to‑day operational activities to enable effective client management and network growth.

Key Responsibilities

• Own the end‑to‑end onboarding journey for new joiners, from initial engagement through to successful handover to Account Managers.
• Research and document new joiners’ strategic objectives using internal and external sources (e.g., company reports, market intelligence, and stakeholder engagement).
• Act as the primary point of contact during onboarding, managing queries, coordinating internally, and handling escalations where required.
• Ensure a smooth and timely transition of clients to Account Managers, with clear documentation and handover of key insights and status.
• Support Key Client (KC) and Strategic Market Client (SMC) Account Managers with day‑to‑day operational activities, including credit notes, legal entity onboarding, vendor registration, M&A support, event coordination, and case management.
• Manage CSP‑related inquiries and central requests, ensuring effective communication and timely distribution.
• Support Account Managers with data, insights, and materials for account planning and client engagement.
• Maintain accurate and up‑to‑date records in Salesforce and support pipeline visibility.
• Proactively engage with non‑connected BICs to understand their business models and explore Swift connectivity opportunities.
• Identify and elevate potential onboarding risks early, contributing to network safety and operational excellence.
• Ensure clear internal communication on onboarding progress, contract terms, and migration plans.
• Reinforce a strong risk‑management mindset aligned with Swift’s operational excellence principles.
• Adhere to organizational policies, including office attendance requirements.

Qualifications & Experience

• University degree in Finance, Business, or a related field.
• Good understanding of the financial ecosystem; prior experience in client onboarding, account support, or a client‑facing role preferred.
• Strong organizational and coordination skills, with attention to detail.
• Ability to manage multiple stakeholders and priorities effectively.
• Proactive, collaborative mindset with a focus on execution and delivery.

What We Offer

We create an inclusive and accessible environment that values diverse perspectives and encourages people to reach their full potential. We are committed to an inclusive recruitment process and offer reasonable accommodations for applicants with accessibility needs.