AI Enablement Lead (Literacy and Governance)

About Us

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

About The Squad

The AI and Transaction Data Governance squad owns governance practices for AI and Transaction Data and builds literacy across Swift to equip the organisation for safe, effective AI adoption and Transaction Data use. The team leads AI literacy efforts alongside running AI and Transaction Data governance frameworks and managing the data catalogue. Our outcomes are greater clarity, reduced risk, and increased trust in how AI and Transaction Data are used across Swift.

The Role

As AI becomes part of everyday work, you ensure people can use AI tools effectively, safely and in line with regulatory expectations. You support Swift’s journey from awareness to confident, role‑appropriate use of AI by designing and delivering practical learning, insight and guidance. You combine hands‑on delivery with strong subject‑matter knowledge, working closely with colleagues across AAA Tribe and the business. You translate concepts, tools and responsibilities into clear, usable learning experiences and guidance, ensuring literacy activities align with Swift’s internal governance standards and applicable regulatory frameworks, including the EU AI Act. By embedding these requirements directly into learning, you help make governance practical and usable at scale. This role sits at the centre of Swift’s transition into AI at scale, working with senior leaders, governance bodies and people using, designing and deploying AI across the organisation to help Swift operate safely, confidently and responsibly in a new regulatory environment.

Literacy Delivery

• Design and deliver engaging AI literacy training for prioritised groups in partnership with the AI Literacy Manager, ensuring the consistent application of Swift’s Responsible AI Standards and AI Policy, risk management and EU AI Act requirements are embedded throughout all content.
• Track participation, feedback and learning outcomes from AI literacy activities, and use insights to continuously improve content, formats and delivery approaches.

Governance Enablement and Alignment

• Support the AI Governance Lead in preparing and coordinating items for the AI Governance Council.
• Translate governance decisions into advice, user‑facing guidance, training content and employee communications to support proportionately governed AI initiatives.
• Transform the way we work, enabled by AI.
• Turn literacy and governance work into reusable, scalable assets.
• Support transformation within the squad by driving understanding in how to apply AI tools effectively and responsibly to reduce risk, increase clarity, accuracy and efficiency in governance processes, and improve literacy.

Thought Leadership and Industry Insight

• Contribute to internal AI thought leadership through trends monitoring, insight development and participation in learning forums, knowledge sharing sessions, and internal publications.
• Support industry‑facing AI engagement activities such as Sibos conference sessions and speaker preparation, where required.
• Contribute to strategic AI partner engagements through preparation, coordination and follow‑up activities with senior sponsors.

Education

University degree or equivalent experience.

Key Attributes

• Fascinated with and knowledgeable about AI concepts, tooling, developments and responsible use applied pragmatically in day‑to‑day work.
• Ability to inspire and motivate others around shared goals.
• Outcome delivery focused and well‑organised.
• Sound judgement and comfort operating in areas where guidance, regulation and practice are still evolving.
• Comfortable explaining complex topics in clear, practical ways.
• Solution‑orientated, lateral thinker who adapts and overcomes obstacles.
• Collaborative and proactive.
• Motivated by driving literacy and best practice across the organisation.

Skills And Experience

• 3–5 years of experience in the financial services industry.
• Strong working understanding of AI concepts, tools and responsible AI principles, applied confidently in practical learning and enablement contexts.
• Expertise in the design and delivery of learning, ideally in a governance context, supporting understanding through clear, well‑structured content.
• Experience working in or closely with regulated environments, risk management, compliance or governance functions; ability to translate policy, standards and regulatory requirements into practical guidance and learning.
• Attention to quality, clarity and consistency in all materials and communications, ensuring guidance and learning content is accurate and easy to understand.
• Facilitation and engagement skills – facilitate sessions effectively and engage a wide range of stakeholders, adapting your approach to different audiences and levels of familiarity.
• Collaborative working style – coordinate inputs, manage dependencies and maintain constructive working relationships across teams and functions.

What We Offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential. We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility‑Sysgroup@swift.com. Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation‑related requests (for example related to vision, hearing or neurodiversity). All requests are confidential and will not affect your candidacy. Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.