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- Tasks: Contact clients to recover outstanding debts while maintaining positive relationships.
- Company: Join a professional team focused on financial services and customer satisfaction.
- Benefits: Enjoy free on-site parking and a Monday to Friday schedule with no weekends.
- Why this job: Make a real impact by helping clients manage their finances while developing valuable skills.
- Qualifications: Experience in debt collection or similar roles is essential; strong communication skills are a must.
- Other info: Full-time position with a competitive salary starting from £25,000 per year.
The predicted salary is between 25000 - 25000 £ per year.
We are seeking a dedicated and professional Debt Collector to join our team. The ideal candidate will possess excellent communication skills and a strong understanding of financial services. This role involves contacting tenants to recover outstanding rent and service charge arrears while maintaining a positive relationship. The successful applicant will be detail-oriented, capable of analysing financial information, and proficient in data entry and Google Sheets.
Responsibilities:
- Contact clients via telephone to discuss outstanding debts and payment options.
- Maintain accurate records of all communications and transactions in the database.
- Analyse client accounts to determine the best approach for debt recovery.
- Negotiate payment arrangements that are agreeable to both the company and the client.
- Ensure compliance with relevant laws and regulations regarding debt collection practices.
- Collaborate with other departments to resolve disputes and improve collection processes.
- Provide exceptional customer service while handling sensitive financial situations.
Requirements:
- Proven experience in debt collection or a similar role is essential.
- Strong phone etiquette and telemarketing skills are essential for effective communication.
- Familiarity with financial services, accounts payable, and basic accounting principles is advantageous.
- Excellent data entry skills with attention to detail for accurate record keeping.
- Ability to analyse financial information and make informed decisions based on findings.
- Strong interpersonal skills with the ability to build rapport with clients while remaining professional.
- Proficiency in using accounting software is desirable.
If you are motivated, organised, and ready to take on the challenge of recovering debts while providing excellent service, we encourage you to apply for this rewarding position as a Debt Collector.
Job Type: Full-time
Pay: From £25,000 per year
Schedule: Monday to Friday
Experience:
- Customer relationship management: 1 year (preferred)
- Credit control: 2 years (required)
Benefits:
- Free parking
- On-site parking
Schedule: Day shift, Monday to Friday, No weekends
Debt Collections Officer employer: Swift Temps Ltd
Contact Detail:
Swift Temps Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Collections Officer
✨Tip Number 1
Familiarise yourself with the latest debt collection laws and regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to ethical practices in debt recovery.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing scenarios with a friend can help you become more comfortable discussing sensitive financial matters and negotiating payment arrangements.
✨Tip Number 3
Brush up on your data entry skills and get familiar with Google Sheets. Being proficient in these tools will show that you're detail-oriented and capable of maintaining accurate records, which is crucial for this role.
✨Tip Number 4
Network with professionals in the financial services industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities like the Debt Collections Officer position at StudySmarter.
We think you need these skills to ace Debt Collections Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt collection or similar roles. Emphasise your communication skills, attention to detail, and any familiarity with financial services or accounting principles.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role. Mention specific experiences where you've successfully negotiated payment arrangements or maintained positive client relationships, demonstrating your ability to handle sensitive financial situations.
Highlight Relevant Skills: In your application, clearly outline your data entry skills and proficiency with tools like Google Sheets. Mention any experience with accounting software, as this is desirable for the position.
Showcase Your Interpersonal Skills: Since the role requires strong interpersonal skills, provide examples of how you've built rapport with clients in previous positions. This will help demonstrate your ability to maintain professionalism while providing exceptional customer service.
How to prepare for a job interview at Swift Temps Ltd
✨Showcase Your Communication Skills
As a Debt Collections Officer, excellent communication is key. Be prepared to demonstrate your phone etiquette and how you handle sensitive conversations. Practice articulating your thoughts clearly and confidently.
✨Understand Financial Services
Familiarise yourself with basic accounting principles and financial services. During the interview, be ready to discuss your understanding of these concepts and how they relate to debt collection practices.
✨Highlight Your Analytical Skills
The role requires analysing client accounts to determine the best recovery approach. Prepare examples of how you've successfully analysed financial information in the past and made informed decisions based on your findings.
✨Demonstrate Customer Service Excellence
Debt collection isn't just about recovering money; it's also about maintaining positive relationships. Be ready to share experiences where you provided exceptional customer service, especially in challenging situations.
