Debt Collections Officer

ob Overview

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
We are seeking a dedicated and professional Debt Collector to join our team. The ideal candidate will possess excellent communication skills and a strong understanding of financial services. This role involves contacting tenants to recover outstanding rent and service charge arrears while maintaining a positive relationship. The successful applicant will be detail-oriented, capable of analysing financial information, and proficient in data entry and google sheets.

Responsibilities

* Contact clients via telephone to discuss outstanding debts and payment options.

* Maintain accurate records of all communications and transactions in the database.

* Analyse client accounts to determine the best approach for debt recovery.

* Negotiate payment arrangements that are agreeable to both the company and the client.

* Ensure compliance with relevant laws and regulations regarding debt collection practices.

* Collaborate with other departments to resolve disputes and improve collection processes.

* Provide exceptional customer service while handling sensitive financial situations.

Requirements

* Proven experience in debt collection or a similar role is essential.

* Strong phone etiquette and telemarketing skills are essential for effective communication.

* Familiarity with financial services, accounts payable, and basic accounting principles is advantageous.

* Excellent data entry skills with attention to detail for accurate record keeping.

* Ability to analyse financial information and make informed decisions based on findings.

* Strong interpersonal skills with the ability to build rapport with clients while remaining professional.

* Proficiency in using accounting software is desirable.

If you are motivated, organised, and ready to take on the challenge of recovering debts while providing excellent service, we encourage you to apply for this rewarding position as a Debt Collector.

Job Type: Full-time

Pay: From £25,000per year

Schedule:

* Monday to Friday

Experience:

* Customer relationship management: 1 year (preferred)

* credit control: 2 years (required)

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Benefits:

* Free parking

* On-site parking

Schedule:

* Day shift

* Monday to Friday

* No weekends