Senior Product Manager, Payments Enablement & Adoption in London

About Swift

Swift is the world’s leading provider of secure financial messaging services, headquartered in Belgium.

We help financial institutions move value securely and efficiently across borders and inside global markets.

Role Overview

We are seeking a Product Manager for the Swift payments scheme, focusing on productisation, adoption, and scale.

The role involves moving scheme capabilities from definition to rollout and adoption across the community.

Responsibilities

• Develop deep understanding of payment schemes and end‑to‑end payment journeys to articulate how scheme capabilities improve customer experience, operational efficiency, and predictability.
• Drive rollout of new or enhanced scheme capabilities by supporting banks and vendors through positioning, guidance, and adoption plans.
• Engage proactively with the payments community via workshops, briefings, community calls, and bilateral interactions to encourage uptake and gather feedback.
• Translate scheme intent into clear, practical guidance for consistent implementation and usage across institutions and markets.
• Collaborate with Product, Standards, Architecture, and Technology teams to ensure scheme evolution is understandable, usable, and aligned with real‑world constraints.
• Identify adoption and usage challenges early and work with stakeholders to address them pragmatically.
• Create enablement assets such as usage guides, FAQs, adoption playbooks, and presentation materials for banks and vendors throughout the rollout lifecycle.
• Support regional and global teams with concise, coherent messages explaining scheme value, scope, and usage expectations.
• Track adoption and usage signals from the market and provide insights back to product and scheme evolution.
• Contribute to shaping the scheme’s value proposition and evolution roadmap with a focus on scalability and long‑term usage.

Qualifications

• University degree in Marketing, Economics, Management, Engineering, Science, or Technology (Master’s degree preferred).
• 10+ years of professional experience across payments, scheme management, product roles, customer engagement, or service rollout.
• Strong experience in payments and deep understanding of cross‑border payment processes and operating models.
• Knowledge of payment schemes and standards; ISO20022 knowledge is a strong advantage.
• Experience supporting product or service rollouts and driving usage across a customer base.
• Ability to influence without formal authority and collaborate effectively in a complex, matrix environment.
• Strong structured, pragmatic, outcome‑oriented mindset with detail‑conscious and quality‑driven focus.
• Excellent communication, listening, and adaptability skills.

Benefits

• Diverse and inclusive work environment that values unique perspectives.
• Opportunities for global career paths and cross‑disciplinary collaboration.
• Collaborative, friendly, open, and inclusive workplace culture.
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