Key Account Manager

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

Swift is hiring a Key Account Manager for the UK & Ireland Business Development team with a banking segment focus. This role will sit within London and provide a hybrid (minimum 2 days/week) work environment. We’re looking to find someone who has the passion and desire to drive deep engagement with the community. The individual will manage the relationships with some of Swift's largest and most strategic clients in the Banking and PSP sector. This position reports to the Head of Banking and PSP sector and will work closely with their peer Key Account Managers.

The individual will be focused on building client relationships, driving a vision around critical initiatives, and driving adoption and utilisation of Swift’s solutions. Close collaboration with colleagues across the organisation to understand client needs and how Swift can enable clients to achieve their strategic goals will be key.

• Be your client’s trusted advisor on all core Swift topics.
• Lead the end-to-end relationship from strategic initiatives to day-to-day opportunities/projects.
• Establish a focused and well-organised approach to run your portfolio using account plans, regular business reviews and Salesforce.
• Represent Swift and promote products and services to grow our business by participating in industry conferences, forums and meetings (may require occasional travel).
• Develop a strong network across the Banking and PSP sector, engage with industry bodies and ensure up to date knowledge of trends affecting the sector, forthcoming regulatory changes etc.
• Identify customer needs and market opportunities and achieve business growth by building and maintaining long term customer relationships.
• Be the voice of your clients. Share market intelligence, customer feedback, product issues and other relevant information with internal partners.

What will make you successful?

• Masters Degree in Business Administration or equivalent experience required, advanced degree preferred.
• 10+ years’ sales experience in the banking / payments / PSP ecosystem.
• Experience with Swift or other transaction technology/software companies.
• Knowledge of key players and stakeholders within the Banking and PSP sector.
• Experience working with senior executives within major financial institutions.
• Strong communication skills – written, verbal and presentation.
• Ability to engage at multiple levels of an organisation.
• Excellent organizational skills and the ability to prioritise tasks.

Key Responsibilities

• Identify customer needs / market opportunities and achieve business growth by building and maintaining long term customer relationships with primarily large accounts and/or developing market infrastructures and/or implementing initiatives of large size/complexity.
• Develop plans for large sales accounts / infrastructure development / initiatives in order to achieve targeted sales objectives in an optimal, cost-beneficial way.
• Implement plans / projects/ initiatives towards assigned large customers/market infrastructure by coordinating and tracking all activities.
• Act as a single point of contact for large clients and/or support as a centre of expertise on a specific area/initiative.
• Represent SWIFT and promote products and services in order to grow our business by participating in regional fairs and forums and meetings.
• Liaise with other divisions/departments, commercial team managers and members in order to provide a coordinated service and integrated solution to assigned customers and feedback internally market intelligence, product issues and other relevant information.
• Maintain skills and knowledge.
• Coach less experienced sales staff and share knowledge about customers, products markets and methodology.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility-Sysgroup@swift.com or indicate this in your application. Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity). All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

Swift doesn’t stand still. We are constantly evolving and tirelessly innovating. Working at the intersection of finance and technology is a very exciting place to be right now. Swift is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country.

Joining Swift gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you’ll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world.

At Swift we are trusted every instant. Everything we do has an impact that matters. And as a member of our team, you are trusted to make your impact every day.