At a Glance
- Tasks: Conduct surveys and create accurate quotes for removals while ensuring top-notch customer service.
- Company: Join Swift Removals & Storage, a trusted name in Gloucestershire's removals industry.
- Benefits: Enjoy a competitive salary, commission incentives, and a supportive team environment.
- Other info: Full training provided, with long-term career opportunities in a friendly team.
- Why this job: Make a difference by helping customers with their moving needs in a dynamic role.
- Qualifications: Experience in removals or a strong desire to transition into an office/sales role.
The predicted salary is between 36000 - 60000 £ per year.
Swift Removals & Storage is a well-established removals and storage company based in Gloucestershire, providing high-quality domestic, commercial, and storage solutions. We are seeking a Removals Estimator to carry out surveys and produce accurate quotations while delivering an excellent customer experience. We would also welcome applications from experienced removals operatives who are looking to transition into the office and sales side of the business, as well as candidates with international removals experience.
Key Responsibilities
- Conduct on-site, video, and telephone surveys for domestic, commercial, and international removals
- Assess volume, access, packing requirements, storage needs, and specialist items
- Prepare clear, accurate, and competitive quotations
- Explain services, pricing, and moving processes clearly to customers
- Build strong customer relationships and maintain high service standards
- Liaise closely with operations and management teams to ensure accurate job planning
- Maintain accurate records on CRM and estimating systems
- Follow up on quotations to maximise conversion rates
- Represent the company professionally at all times
Skills & Experience
- Previous experience in removals estimating or hands-on removals experience with a desire to move into an office/sales role
- Experience in international removals (door-to-door, part loads, documentation awareness) is highly desirable
- Strong communication and customer service skills
- Good organisational skills and attention to detail
- Confident using IT systems, tablets, and estimating software
- Ability to assess access, volumes, and logistical challenges accurately
- Self-motivated, reliable, and professional
- Full UK driving licence (essential)
What We Offer
- Competitive salary, dependent on experience
- Commission or performance-related incentives (where applicable)
- Company vehicle or travel allowance
- Full training and support for candidates transitioning into an estimating role
- Friendly, experienced team environment
- Long-term opportunity with a respected Gloucestershire removals company
How to Apply
Please submit your CV and a short covering letter outlining your experience and interest in the role.
Removals Estimater in Gloucester employer: Swift Removals & Storage
At Swift Removals & Storage, we pride ourselves on being an excellent employer in Gloucestershire, offering a supportive and friendly team environment where employees can thrive. With competitive salaries, performance-related incentives, and comprehensive training for those transitioning into estimating roles, we are committed to fostering employee growth and ensuring a rewarding career path. Join us to be part of a respected company that values customer relationships and high service standards.
StudySmarter Expert Advice🤫
We think this is how you could land Removals Estimater in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Swift Removals & Storage. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Swift Removals & Storage before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Removals Estimater in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Swift Removals & Storage:Your cover letter is your chance to shine! Tell us why you want to work at Swift Removals & Storage specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Swift Removals & Storage!
How to prepare for a job interview at Swift Removals & Storage
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
