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For Companies At a Glance
- Tasks: Help customers via phone, email, and chat while solving their queries.
- Company: Join a customer-first business that values empathy and teamwork.
- Benefits: Competitive salary, performance bonuses, full training, and clear progression opportunities.
- Why this job: Be the friendly voice our customers rely on and make a real difference.
- Qualifications: Previous customer service experience and excellent communication skills.
- Other info: Supportive team environment with opportunities for career growth.
The predicted salary is between 22500 - 25500 £ per year.
Location: On Site
Salary: 26,500 - 28,500
Are you a friendly, professional problem-solver who enjoys helping people? We are looking for a Customer Service Advisor to join our team and deliver outstanding support to our customers across phone, email, and live chat.
What You'll Be Doing
- Handling inbound customer enquiries via phone, email, and online chat
- Resolving queries related to accounts, billing, orders, and service issues
- Providing clear, accurate information in a friendly and professional manner
- Troubleshooting basic service or technical issues and escalating when needed
- Updating customer records accurately using CRM systems
- Following company processes, quality standards, and compliance guidelines
- Identifying opportunities to improve customer satisfaction and retention
- Working closely with other teams to ensure issues are resolved efficiently
What We're Looking For
- Previous customer service or customer-facing experience
- Excellent communication and listening skills
- A calm, empathetic approach when handling queries or complaints
- Strong problem-solving and organisational abilities
- Comfortable using IT systems and multiple screens
- Desirable but not essential: Contact centre or telecoms experience
- Experience supporting broadband, mobile, or subscription services
What You'll Get
- Competitive basic salary
- Performance-related bonuses or incentives
- Full training and ongoing support
- A friendly, supportive team environment
- Clear progression opportunities into senior service, quality, or management roles
- Pension, paid holidays, and additional benefits
Why Join Us?
We are a customer-first business that values empathy, teamwork, and quality service. You will be given the tools and training to succeed, supported by a team that genuinely cares about delivering a great customer experience. Apply now and be the friendly voice our customers rely on.
Customer Service Advisor in Newmarket employer: Swift Recruit
Contact Detail:
Swift Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Newmarket
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, role-play with a friend or family member to get comfortable with responding to different scenarios. The more you practice, the more confident you'll feel!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our friendly team and delivering top-notch customer service.
We think you need these skills to ace Customer Service Advisor in Newmarket
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional side shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your words!
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. Relate your skills to what we’re looking for, like problem-solving and communication, to show us you’re the perfect fit.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your strengths quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Swift Recruit
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Practice Common Scenarios
As a Customer Service Advisor, you'll likely face various customer scenarios. Prepare by practising how you would handle common queries or complaints. Think about how you can demonstrate your problem-solving skills and empathy during these situations.
✨Showcase Your Communication Skills
During the interview, focus on your communication style. Use clear and concise language, and don’t forget to listen actively. This will not only showcase your excellent communication skills but also reflect your ability to understand and address customer needs effectively.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training processes, or opportunities for progression. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
