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For Companies At a Glance
- Tasks: Help customers via phone, email, and chat while solving their queries.
- Company: Join a customer-first business that values empathy and teamwork.
- Benefits: Competitive salary, bonuses, full training, and clear progression opportunities.
- Why this job: Be the friendly voice our customers rely on and make a real difference.
- Qualifications: Previous customer service experience and excellent communication skills.
- Other info: Supportive team environment with opportunities for career growth.
The predicted salary is between 26500 - 28500 £ per year.
Location: On Site
Salary: £26,500 - £28,500
Are you a friendly, professional problem-solver who enjoys helping people? We are looking for a Customer Service Advisor to join our team and deliver outstanding support to our customers across phone, email, and live chat.
What You'll Be Doing
- Handling inbound customer enquiries via phone, email, and online chat
- Resolving queries related to accounts, billing, orders, and service issues
- Providing clear, accurate information in a friendly and professional manner
- Troubleshooting basic service or technical issues and escalating when needed
- Updating customer records accurately using CRM systems
- Following company processes, quality standards, and compliance guidelines
- Identifying opportunities to improve customer satisfaction and retention
- Working closely with other teams to ensure issues are resolved efficiently
What We're Looking For
- Previous customer service or customer-facing experience
- Excellent communication and listening skills
- A calm, empathetic approach when handling queries or complaints
- Strong problem-solving and organisational abilities
- Comfortable using IT systems and multiple screens
- Desirable but not essential: Contact centre or telecoms experience
- Experience supporting broadband, mobile, or subscription services
What You'll Get
- Competitive basic salary
- Performance-related bonuses or incentives
- Full training and ongoing support
- A friendly, supportive team environment
- Clear progression opportunities into senior service, quality, or management roles
- Pension, paid holidays, and additional benefits
Why Join Us?
We are a customer-first business that values empathy, teamwork, and quality service. You will be given the tools and training to succeed, supported by a team that genuinely cares about delivering a great customer experience. Apply now and be the friendly voice our customers rely on.
Locations
Customer Service Advisor in Newmarket, Suffolk employer: Swift Recruit
Contact Detail:
Swift Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Newmarket, Suffolk
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, role-play with a friend or family member. This will help you feel more confident and ready to tackle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our friendly team.
We think you need these skills to ace Customer Service Advisor in Newmarket, Suffolk
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional side shine through. We want to see your unique voice and how you connect with customers, so don’t be afraid to show a bit of who you are!
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. Whether it’s handling queries or resolving issues, we want to know how your skills align with what we’re looking for in a Customer Service Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, as this will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Swift Recruit
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they stand for. This will help you align your answers with their customer-first approach and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively handled customer queries or complaints, showcasing your calm and empathetic approach.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare to discuss how you would handle specific situations, such as a frustrated customer or a technical issue. This will highlight your problem-solving abilities and show that you're ready to tackle challenges head-on.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or opportunities for progression. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
