At a Glance
- Tasks: Support customers with bookings and provide exceptional service at our Stockport depot.
- Company: Join Swift Go, the UK's largest motorhome rental company.
- Benefits: Flexible hours, training provided, and a dynamic work environment.
- Other info: Opportunity for hands-on experience in a thriving, fast-paced setting.
- Why this job: Be the face of customer service and make every rental experience memorable.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 20250 - 24750 £ per year.
Are you passionate about customer service? Do you love to speak with people on a daily basis and provide an excellent service? We have an exciting opportunity that has arisen at our Swift Go depot in Stockport! As Hire Coordinator you will support the Depot Manager in meeting the administrative demands of the business, maintaining accurate information in spreadsheets and using bespoke support software.
You will liaise with customers at the enquiry stage by email and over the phone, offering practical product advice and dealing with booking amendments. You will also be responsible for delivering exceptional customer service in a face to face capacity. You will greet customers as they arrive and complete necessary rental administration, including licence checks and taking deposit payments, before conducting a handover demonstration to explain the features and functions of the Motorhome.
You will also be required to check vehicles in and carry out a damage inspection on return, charging where appropriate in consultation with the Depot Manager. A flexible attitude is needed as there will be times when other tasks, such as cleaning and valeting vehicles, become a greater priority. All necessary training and supervision will be provided.
QUALIFICATIONS, SKILLS AND EXPERIENCE
- Personable with excellent customer service skills
- Face to face selling and/or hospitality experience preferable
- Excellent verbal and written communicator
- Good administration skills with attention to detail
- Resilient & enthusiastic
- Must have own transport or be able to make sufficient arrangements to ensure reliable attendance and time keeping
- Must hold a full UK driving license
WORKING HOURS
Working Hours: 37.5 hrs per week, 08.30am to 04:30pm
Work Patterns: November to March – largely Monday to Friday; April to October – there will be a requirement to work most Saturdays and Bank Holidays. Lieu days will be accrued for weekend & Bank Holiday hours worked.
ABOUT SWIFT GO
Swift Go is part of the Swift Group and offers Motorhome rental direct from the UK’s largest manufacturer of recreational vehicles. There are two Swift Go depots in the UK: Manchester and Edinburgh. We have 40+ vehicles at our south Manchester depot which are supplied to customers with kitchen equipment, bedding & towels, camping furniture, sat nav, bike rack and even 4G enabled Wi-Fi! Booking is made online at www.swiftgo.co.uk but our reputation has been built largely on the quality of the customer experience when they arrive at the depot and the cleanliness and completeness of the product. During peak season, Swift Go is a thriving and challenging environment which would suit a hands-on and customer focused individual who can demonstrate initiative and drive.
Hire Coordinator - Swift Go Stockport employer: Swift Group
Join a dynamic and expanding staycation business that prioritises health and safety, offering a supportive work culture where your expertise can truly make a difference. With opportunities for professional growth and a commitment to continuous improvement, you'll thrive in a fast-paced environment while building strong relationships across teams. Enjoy the benefits of working in a company that values your contributions and fosters a proactive Safety First culture.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Coordinator - Swift Go Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Swift Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Swift Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Coordinator - Swift Go Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Swift Group:Your cover letter is your chance to shine! Tell us why you want to work at Swift Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Swift Group!
How to prepare for a job interview at Swift Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
