At a Glance
- Tasks: Deliver top-notch customer support across various platforms and resolve enquiries efficiently.
- Company: Join a dynamic team focused on enhancing owner experiences in the caravan industry.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for skill development.
- Other info: Fast-paced environment with plenty of opportunities to grow and learn.
- Why this job: Be the voice of the company and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving; experience in customer service is a plus.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a Customer Experience Advisor to join our Owner Experience Team, supporting the Swift direct-to-retail channel. This role is focused on delivering a high-quality customer experience by handling enquiries and complaints across multiple platforms. You will play a key part in ensuring customers receive timely, professional and effective support, while also assisting our dealer aftersales team during peak periods. This is a fast-paced and varied role, ideal for someone who enjoys problem-solving, communication and delivering excellent customer service.
Key Responsibilities
- Handle general and technical customer enquiries and complaints across email, post, social media, WhatsApp and live chat
- Produce clear, professional and customer-focused written responses
- Conduct outbound courtesy calls to support campaigns and gather customer feedback
- Manage workload effectively using Zendesk or similar systems, ensuring KPIs are met
- Escalate complaints appropriately, including safety-critical concerns
- Take proactive steps to resolve issues quickly and prevent escalation
- Set realistic expectations for customers in line with company policies
- Support aftersales functions, including warranty claim responses and dealer or park enquiries
- Liaise with internal teams, suppliers, dealers and parks to resolve customer issues
- Maintain compliance with health and safety responsibilities
This role operates within a high-volume, fast-paced environment with seasonal fluctuations in workload. You will need to adapt quickly to changing priorities while maintaining a high standard of service. You will develop a strong understanding of products and warranty processes to ensure accurate and efficient customer resolutions.
About the Role
As part of the Owner Experience Team, you will handle a high volume of customer interactions each week across multiple channels. The role requires effective use of systems to track and manage enquiries, ensuring all customer interactions are handled accurately and efficiently.
Knowledge, Skills and Experience
- Strong working knowledge of Microsoft Office applications
- Excellent communication skills, with the ability to remain professional under pressure
- Strong organisational skills with the ability to manage multiple tasks and priorities
- Ability to understand and respond to customer needs quickly and effectively
- Experience within the caravan industry is desirable but not essential
- Experience using Zendesk or similar systems is desirable but not essential
Owner Experience Specialist - Part Time employer: Swift Group
Join our dynamic Owner Experience Team as a part-time Customer Experience Specialist, where you'll thrive in a fast-paced environment dedicated to delivering exceptional service. We pride ourselves on fostering a supportive work culture that values communication and problem-solving, offering opportunities for personal and professional growth while ensuring our employees feel valued and engaged. Located in a vibrant area, we provide unique advantages such as flexible working hours and a collaborative atmosphere that encourages innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Owner Experience Specialist - Part Time
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the Owner Experience Team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service, try role-playing common customer scenarios with a friend. This will help you think on your feet and respond professionally under pressure.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your ability to handle enquiries and complaints effectively, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our team. Good luck!
We think you need these skills to ace Owner Experience Specialist - Part Time
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Owner Experience Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about delivering excellent customer experiences, be sure to showcase your communication skills in your written application. Use clear and professional language, and don’t shy away from sharing examples of how you've handled customer enquiries or complaints in the past.
Demonstrate Problem-Solving Abilities:We love a good problem-solver! In your application, mention specific instances where you've successfully resolved issues for customers. This will show us that you can think on your feet and handle the fast-paced environment we thrive in.
Apply Through Our Website:To make sure your application gets into the right hands, apply directly through our website. It’s the best way for us to see your enthusiasm for the role and ensures you’re considered for the Owner Experience Team!
How to prepare for a job interview at Swift Group
✨Know Your Customer Experience Basics
Make sure you brush up on the fundamentals of customer experience. Understand what makes a great customer interaction and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but genuinely passionate about delivering excellent service.
✨Familiarise Yourself with the Tools
Since the role mentions using Zendesk or similar systems, it’s a good idea to get acquainted with these platforms. If you have experience with them, be prepared to discuss how you’ve used them to manage customer enquiries effectively. If not, do a bit of research to understand their functionalities.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of scenarios where you had to resolve complaints or provide support under pressure. Practising your responses will help you articulate your problem-solving skills clearly during the interview.
✨Show Your Adaptability
This role is in a fast-paced environment, so be ready to demonstrate your ability to adapt to changing priorities. Share examples of times when you successfully managed multiple tasks or adjusted to new challenges. This will highlight your organisational skills and readiness for the role.
