Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers, manage accounts, and provide exceptional service in a fast-paced environment.
- Company: Join Europe's largest Dental Laboratory with a supportive and collaborative culture.
- Benefits: Competitive salary, clear progression path, modern facilities, and work-life balance.
- Why this job: Be part of a high-performing team and develop strong client relationships nationwide.
- Qualifications: 2 years of customer service experience and strong communication skills required.
- Other info: Dynamic role with ongoing training and opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
We are looking to recruit an experienced Customer Service Advisor to join our team at Europe's largest Dental Laboratory. This is an excellent opportunity to be part of a market leading team in a highly varied role. This dynamic position involves interacting and working with some of the largest dental practices and most prominent corporate groups in the UK, acting as the primary point of contact for the accounts you manage. You will have the opportunity to be part of a well-established, high performing and growing team, working alongside colleagues from our other departments, benefiting from a professional and supportive environment.
About the Team:
You will be joining a wider team of multiple advisors working closely with an experienced Customer Service Manager. The team are renowned for their collaborative working environment, and you will have the opportunity to work with multiple different departments within the business. This role offers strong support and training opportunities and a clear path for development. With constant opportunities to improve and learn new skills as part of our commitment to ensuring our team members are able to enjoy both career and skills development. You will be part of a team focused on the development of strong client relationships nationwide.
Role Details:
- Location: Bolton, Greater Manchester
- Hours: Monday to Friday 8:30am – 5pm, with a 30-minute lunch and two paid 10-minute breaks.
- Salary: Competitive - £X per hour.
Benefits/ What we will offer you:
- Market leading, high performing and expanding team.
- Clear path for progression and development.
- Brand new Headquarters with modern on-site facilities including gym.
- Close, collaborative and social environment with a strong focus on work life balance.
- Free car parking.
Key Responsibilities:
- Assist customers with account creation.
- Organise and manage your tasks independently.
- Work effectively both individually and as part of a team.
- Thrive in a professional and fast-paced environment.
- Provide exceptional customer service through video, phone, and written communication.
- Exhibit a positive and proactive attitude.
- Strong problem-solving skills.
- Ability to learn and adapt to new skills and tasks.
- Manage and resolve customer complaints efficiently.
- Escalate enquiries to the appropriate teams when necessary.
Qualifications and Requirements:
- High school certifications or equivalent.
- Proficiency with computers and computer systems.
- Fluent English speaker with strong written and verbal communication skills.
- Minimum of 2 years' experience in a customer service role.
- Experience with CRM systems would be advantageous but isn’t a requirement.
At Swift Dental we value a diverse and inclusive environment, committed to ensuring a healthy workplace environment where our team feel valued and included and we want to attract and encourage applications from all suitably qualified candidates.
Customer Service Advisor in Bolton employer: Swift Dental Group
Contact Detail:
Swift Dental Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bolton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swift Dental. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. Think about your past experiences and be ready to share specific examples that highlight your problem-solving skills and ability to provide exceptional service.
✨Tip Number 3
Dress to impress! Even if the company has a casual dress code, showing up looking polished can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us why you're the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for customer service and how you can contribute to our dynamic team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and concise. Use proper grammar and spelling, and let your personality come through – we love a positive attitude!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Swift Dental Group
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission in the dental industry and how they support their clients. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles that highlight your customer service experience. Think about times when you resolved complaints or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to exceptional service.
✨Practice Communication Techniques
Since the role involves various forms of communication, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on both verbal and written communication skills. This will help you feel more at ease during the actual interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the team.