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For Companies At a Glance
- Tasks: Lead global operations and optimise logistics for a premium cycling brand.
- Company: Rapha, a globally recognised premium cycling brand with a passion for cycling.
- Benefits: Competitive salary, generous leave, flexible working, and cycling perks.
- Why this job: Join a fast-growing company and make a real impact in the cycling industry.
- Qualifications: Senior operations experience in e-commerce or retail, with strong leadership skills.
- Other info: Enjoy a vibrant culture with excellent career growth and cycling benefits.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Rapha, a globally recognized premium cycling brand, is expanding its international, multi-channel business spanning DTC, Retail & Wholesale. As part of this growth, we are partnering with an exclusive recruiter to find a Head of Operations to lead and strengthen our global logistics and fulfilment capability.
About the Role
This is a senior, highly visible role at the heart of the business. You will bring structure, control, and commercial thinking to a complex, multi-territory operation, working closely with senior stakeholders and global 3PL partners.
Key Responsibilities
- Own end-to-end global operations across warehousing, fulfilment, inventory, freight, and returns
- Lead and optimise 3PL-managed UK and US distribution centres
- Drive service, cost, and scalability improvements
- Own cross-border execution, compliance, and margin protection
- Partner closely with Finance, Technology, Product, and Trading on operational decisionâmaking
- Contribute to the ongoing evolution of operational tools, data, and reporting
About You
- Senior operations leader (Head of Operations / Logistics or similar)
- Background in e-commerce, retail, apparel, or consumer goods
- Proven experience managing multiâterritory, 3PLâled operations
- Commercially astute, calm under pressure, and decisive
- Comfortable operating in fastâmoving, highâgrowth environments
What's on Offer
- Competitive salary and bonus structure
- Generous annual leave with additional time off linked to sport and cycling
- Flexible working culture, including dedicated time to ride
- Annual clothing allowance and Rapha Cycling Club membership
- Pension, life assurance, and health & wellbeing support
- Significant staff discounts, cycling benefits, and industry perks
- Onâsite amenities including subsidised lunches, barista coffee, and bike support
Location: London, England, United Kingdom
Employment type: Full-time
Seniority level: MidâSenior level
Head of Operations in London employer: Swi-tch
Contact Detail:
Swi-tch Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Head of Operations in London
â¨Tip Number 1
Network like a pro! Reach out to people in the cycling and logistics industries, especially those who work at Rapha or similar companies. A friendly chat can open doors that a CV just can't.
â¨Tip Number 2
Prepare for interviews by diving deep into Rapha's operations. Understand their supply chain, logistics challenges, and how they manage their 3PL partners. Show us you know your stuff and can bring real value!
â¨Tip Number 3
Donât just apply through job boards; head over to our website and submit your application there. It shows you're genuinely interested in being part of the Rapha family and helps us spot your enthusiasm!
â¨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. Remind us why youâre the perfect fit for the Head of Operations role and keep the conversation going.
We think you need these skills to ace Head of Operations in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the Head of Operations role. Highlight your experience in managing multi-territory operations and any relevant achievements in logistics or fulfilment. We want to see how you can bring structure and control to our global operations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your commercial thinking and how you've successfully navigated fast-paced environments. Let us know why you're the perfect fit for Rapha and how you can contribute to our growth.
Showcase Relevant Experience: When detailing your past roles, focus on your experience with 3PL partners and any improvements you've driven in service and cost. We love seeing concrete examples of how you've made an impact in previous positions!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Swi-tch
â¨Know Your Operations Inside Out
Before the interview, dive deep into understanding global operations, especially in logistics and fulfilment. Familiarise yourself with 3PL partnerships and how they function in multi-territory settings. This knowledge will help you speak confidently about your experience and how it aligns with the role.
â¨Showcase Your Commercial Acumen
Prepare to discuss specific examples where you've driven service improvements or cost reductions in previous roles. Highlight your ability to make data-driven decisions that positively impacted the bottom line. This will demonstrate your commercial thinking and strategic mindset.
â¨Be Ready for Scenario Questions
Expect questions that assess how you handle pressure and make decisions in fast-paced environments. Think of scenarios from your past where you had to act decisively and calmly. Practising these responses will help you articulate your thought process clearly during the interview.
â¨Engage with Stakeholders
Since this role involves working closely with various departments, prepare to discuss how you've successfully collaborated with finance, technology, and product teams in the past. Share examples of how youâve built relationships and influenced operational decision-making across different functions.
