Head of Operations

Head of Operations – Rapha

Rapha, a globally recognized premium cycling brand, is expanding its international, multi-channel business spanning DTC, Retail & Wholesale. As part of this growth, we are partnering with an exclusive recruiter to find a Head of Operations to lead and strengthen our global logistics and fulfilment capability.

About the Role

This is a senior, highly visible role at the heart of the business. You’ll bring structure, control, and commercial thinking to a complex, multi-territory operation, working closely with senior stakeholders and global 3PL partners.

Key Responsibilities

• Own end-to-end global operations across warehousing, fulfilment, inventory, freight, and returns
• Lead and optimise 3PL-managed UK and US distribution centres
• Drive service, cost, and scalability improvements
• Own cross-border execution, compliance, and margin protection
• Partner closely with Finance, Technology, Product, and Trading on operational decision‑making
• Contribute to the ongoing evolution of operational tools, data, and reporting

About You

• Senior operations leader (Head of Operations / Logistics or similar)
• Background in e-commerce, retail, apparel, or consumer goods
• Proven experience managing multi‑territory, 3PL‑led operations
• Commercially astute, calm under pressure, and decisive
• Comfortable operating in fast‑moving, high‑growth environments

What’s on Offer

• Competitive salary and bonus structure
• Generous annual leave with additional time off linked to sport and cycling
• Flexible working culture, including dedicated time to ride
• Annual clothing allowance and Rapha Cycling Club membership
• Pension, life assurance, and health & wellbeing support
• Significant staff discounts, cycling benefits, and industry perks
• On‑site amenities including subsidised lunches, barista coffee, and bike support

Location: London, England, United Kingdom

Employment type: Full-time

Seniority level: Mid‑Senior level