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- Tasks: Manage and optimise ecommerce fulfilment across channels for a global fashion brand.
- Company: Join a well-established global fashion and lifestyle brand with a focus on digital transformation.
- Benefits: Enjoy hybrid working options and the chance to work in a dynamic, collaborative environment.
- Why this job: Be part of a forward-thinking team where your contributions directly enhance customer experience.
- Qualifications: 5+ years in ecommerce or retail operations with strong analytical and communication skills required.
- Other info: Ideal for those who thrive in hands-on roles and want to drive impactful change.
The predicted salary is between 36000 - 60000 £ per year.
My client, an established global fashion and lifestyle brand is seeking an experienced Ecommerce Operations Specialist to join their European distribution operations team. This role focuses on managing and optimising end-to-end ecommerce and omni-channel fulfilment, ensuring seamless service across warehouse and retail channels.
Working cross-functionally with teams in logistics, IT, retail, and customer service, you’ll be instrumental in building scalable processes, improving KPIs, and enhancing customer experience through operational excellence.
Key Responsibilities:- Lead daily ecommerce and retail fulfilment operations (click & collect, home delivery, in-store returns)
- Monitor and improve KPIs across service, cost, and delivery performance
- Collaborate with internal teams to implement backend tools and SOPs
- Analyse operational data to identify gaps and drive process improvement
- Support IT and global teams in systems integration and omni-channel enablement
- Ensure alignment between fulfilment operations and customer experience goals
- 5+ years’ experience in ecommerce, supply chain, or retail operations
- Strong understanding of fulfilment, logistics, and order management systems
- Proven track record of driving operational efficiencies and KPI improvements
- Data-driven mindset with excellent analytical and problem-solving skills
- Strong stakeholder management and communication abilities
- Adaptable, collaborative, and comfortable leading change
This is a fantastic opportunity to join a forward-thinking team in a global business undergoing digital transformation. Ideal for someone who thrives in a hands-on, cross-functional role with plenty of scope to make an impact.
eCommerce Operations Specialist employer: Swi-tch
Contact Detail:
Swi-tch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Operations Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce and omni-channel fulfilment. Understanding current best practices and technologies will not only help you in interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the eCommerce and retail sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved KPIs or operational efficiencies in your previous roles. Having concrete data and success stories ready will showcase your expertise and problem-solving skills.
✨Tip Number 4
Research the company’s values and recent initiatives in digital transformation. Tailoring your conversation to align with their goals will show that you're not just interested in the role, but also in contributing to their mission.
We think you need these skills to ace eCommerce Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ecommerce, supply chain, or retail operations. Use specific examples that demonstrate your ability to manage fulfilment operations and improve KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of omni-channel fulfilment and your passion for the fashion and lifestyle industry. Mention how your skills align with the company's goals and how you can contribute to their digital transformation.
Highlight Analytical Skills: Since the role requires a data-driven mindset, emphasise your analytical and problem-solving skills. Provide examples of how you've used data to drive process improvements in previous roles.
Showcase Stakeholder Management: Demonstrate your strong communication abilities by detailing experiences where you've successfully collaborated with cross-functional teams. This will show your potential employer that you can effectively manage relationships and lead change.
How to prepare for a job interview at Swi-tch
✨Showcase Your Experience
Make sure to highlight your 5+ years of experience in ecommerce, supply chain, or retail operations. Be prepared to discuss specific examples where you've successfully managed fulfilment processes and improved KPIs.
✨Demonstrate Analytical Skills
Since the role requires a data-driven mindset, come equipped with examples of how you've used data to identify gaps and drive process improvements. Discuss any tools or systems you've used for analysis.
✨Emphasise Collaboration
This position involves working cross-functionally, so be ready to talk about your experience collaborating with teams in logistics, IT, and customer service. Share instances where your teamwork led to successful outcomes.
✨Prepare for Change Management Questions
Given the dynamic nature of the role, expect questions about leading change. Think of examples where you've adapted to new processes or technologies and how you supported your team through transitions.
