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For Companies At a Glance
- Tasks: Provide hands-on support for Microsoft Dynamics NAV and Business Central.
- Company: Join a well-established global organisation with a supportive culture.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Make a real impact by solving business problems and enhancing user experience.
- Qualifications: 2+ years of experience in supporting NAV or Business Central.
- Other info: Dynamic environment with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Well-established global organisation looking for a hands-on support analyst to own BAU support for Microsoft Dynamics NAV (Navision) or Business Central and keep the system running smoothly.
What You’ll Do (Support Focus)
- Own helpdesk tickets end-to-end, ensuring fast, high-quality resolution
- Troubleshoot and resolve 1st/2nd line issues in NAV / Business Central
- Support users across finance and operational processes
- Investigate data and process issues, identify root cause, and fix or escalate
- Work closely with stakeholders, translating business problems into system actions
- Create user documentation and deliver training to reduce repeat issues
Requirements
- 2+ years supporting NAV (Navision) and/or Business Central
- Can run BAU support independently
- Strong communication, takes ownership, follows issues through to closure
Nice-to-Haves
- Integration troubleshooting exposure
- Documentation / training experience
- Exposure to other ERPs (SAP, Oracle, NetSuite)
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Staffing and Recruiting
Business Systems Suport Analyst employer: Swi-tch
Contact Detail:
Swi-tch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Suport Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Swi-tch on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your Dynamics NAV and Business Central knowledge. We want to show that we can hit the ground running and tackle those 1st/2nd line issues with confidence.
✨Tip Number 3
Practice our communication skills! Since this role involves translating business problems into system actions, let’s make sure we can explain complex ideas simply and clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team at Swi-tch.
We think you need these skills to ace Business Systems Suport Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics NAV or Business Central. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Business Systems Support Analyst role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Communication Skills: Since this role involves supporting users and stakeholders, we need to see your communication prowess. Make sure your application reflects your ability to translate complex issues into simple solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Swi-tch
✨Know Your NAV Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics NAV and Business Central. Familiarise yourself with common issues and troubleshooting techniques, as well as the latest updates or features. This will show that you're not just a user but someone who can genuinely support and improve the system.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've resolved 1st or 2nd line issues in the past. Think about how you identified root causes and what steps you took to fix them. This will demonstrate your analytical skills and ability to take ownership of problems.
✨Communicate Clearly and Confidently
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would train users or create documentation, so being able to convey information clearly will set you apart.
✨Be Ready to Discuss Stakeholder Engagement
Think about times when you've worked closely with stakeholders to translate business problems into system actions. Be prepared to share how you gathered requirements and ensured that solutions met their needs. This shows that you understand the importance of collaboration in a support role.