Business Process Expert

Our client, a major player in the UK retail sector, is seeking a Customs & Trade Compliance Specialist with strong technical knowledge and a systems-driven mindset to join their expanding import operations team.

This role is ideal for someone with deep customs experience, a proactive approach to compliance, and strong familiarity with tools like SAP GTS and MicroStrategy. You\’ll play a key role in overseeing audits, managing broker performance, and ensuring full regulatory compliance across all import/export activities.

The Role:

• Oversee daily customs compliance operations, ensuring all processes meet current HMRC and Border Force requirements.
• Monitor and analyse broker performance and customs declarations (including CDS and supplementary entries).
• Act as a subject matter expert for import controls, excise regulations, and international trade risks.
• Lead quarterly internal audits covering import/export activity, excise, SCDP, and AEO compliance.
• Maintain and develop systems integrations (e.g. IPAFFS, Webservices) with external brokers and internal platforms.
• Troubleshoot declaration issues including CDS errors, duty/VAT code mismatches, and hold-ups from authorities.
• Collaborate with internal tax and legal teams to maintain best-in-class audit trails and compliance records.
• Drive improvements in customs reporting through digital tools, enhancing accuracy and efficiency.

Requirements:

• Degree or professional qualifications in international trade, customs, or related field (MCIEx or equivalent preferred).
• In-depth knowledge of UK customs and excise regulations, including bonded warehousing and duty management.
• Strong experience working in high-volume, regulated environments – ideally in retail, logistics, or FMCG.
• Proficiency with SAP GTS and business intelligence platforms (e.g., MicroStrategy or similar).
• Strong analytical skills and attention to detail, especially in preparing documentation for audits or regulatory review.
• Familiarity with SPS or BTOM controls is a plus.