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- Tasks: Support clients facing online abuse through helplines, offering practical advice and assistance.
- Company: SWGfL, a leading organisation in online safety and support.
- Benefits: Competitive salary, supportive environment, and professional development opportunities.
- Other info: Receive clinical supervision and support while working in a dynamic team.
- Why this job: Make a real difference in people's lives by helping them navigate online challenges.
- Qualifications: Empathy, strong communication skills, and ability to handle sensitive content.
The predicted salary is between 30000 - 40000 £ per year.
This role will involve working with clients needing support having got in touch via one of the SWGfL helplines (Revenge Porn Helpline and Report Harmful Content). The successful candidate will be responsible for responding to calls and emails, supporting victims of intimate image abuse and other forms of abusive and harmful online behaviour. Clients are mostly adults, but we also support children aged 13 or over, in some specific cases.
The role will involve responding to client reports, offering advice, practical assistance and support that will help to resolve the issue. Significant time will be spent searching for content such as images and video and reporting this to the platforms for removal. The successful applicant will be exposed to content which will vary from low level harmful to highly graphic, and at times distressing, content of a violent and/or sexual nature while undertaking this work, often hosted on adult websites. Appropriate support and clinical supervision will be offered to staff to help deal with this. While we are always supportive and empathetic to the people who come to us, our focus is on offering a practical service rather than counselling.
Helpline Practitioner in Exeter employer: SWGfL
Contact Detail:
SWGfL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Practitioner in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on social media, and attend events. You never know who might have a lead on a job or can give you insider info about the role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the Helpline Practitioner role, be ready to explain why you're the perfect fit. Highlight your skills in supporting clients and handling sensitive situations.
✨Tip Number 3
Stay informed about the issues at hand. Familiarise yourself with topics like intimate image abuse and online harmful behaviour. This knowledge will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in the lives of those who need support.
We think you need these skills to ace Helpline Practitioner in Exeter
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see your personality and passion for helping others, so don’t be afraid to share your experiences and motivations for applying.
Tailor Your Application: Make sure to customise your application to fit the Helpline Practitioner role. Highlight any relevant experience you have in supporting clients or dealing with sensitive content, as this will show us you understand the job's demands.
Show Empathy and Understanding: In your written application, demonstrate your ability to empathise with clients who may be going through tough times. Use examples that showcase your understanding of the issues they face and how you can provide practical support.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at SWGfL
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Helpline Practitioner does. Familiarise yourself with the types of issues clients may face, especially around intimate image abuse and online harmful behaviour. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Empathy and Practicality
During the interview, demonstrate your ability to be empathetic while also being practical. You’ll need to support clients who are going through tough times, so think of examples from your past experiences where you've balanced emotional support with actionable advice. This will highlight your suitability for the role.
✨Prepare for Sensitive Topics
Be ready to discuss how you would handle distressing content and situations. The interviewers may ask you about your coping strategies or how you would maintain professionalism when faced with graphic material. Reflect on your approach to self-care and resilience, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the support and supervision offered to staff, or how the team collaborates to handle challenging cases. This shows that you’re not only interested in the position but also in the well-being of both clients and staff.