Portering Team Leader in Warwick

We are seeking an enthusiastic person to join our Portering support team to provide leadership and support for Porters and Operational Orderly’s, based in Radiology and Theatres. You will be expected to have a good level of education and be able to demonstrate a basic understanding of computerised software such as Microsoft Word, Excel, and PowerPoint. You will be expected to have a good understanding in leading teams, preferably in Portering; however, experience in other similar fields can be accepted.

The candidate should be able to work in a calm, logical, and methodical way and be able to multi-task. They should also demonstrate an adaptable, flexible approach to work both within a team as well as being able to use their own initiative. The role will be onsite based and support should there be shortfalls in the team.

The role of the Portering Team Leader is to lead, supervise, and coordinate the portering team in delivering a safe, efficient, professional, and responsive patient, staff, equipment, and goods transportation service across the Trust. The Portering Team Leader is responsible for ensuring high standards of service delivery, compliance with Trust policies, patient dignity, health and safety requirements, and the effective day-to-day management of portering staff to support clinical and non-clinical operations. The post holder will also be expected to support portering duties as and when required.

To lead the day-to-day operational services of the South Warwickshire NHS Foundation Trust within Radiology and the Theatre portering departments. The post holder will maintain operational knowledge of both services to ensure a smooth seamless support is always maintained. In addition, the post holder will provide cover during leave and absenteeism. The post holder will be the first point of contact for departments which will require high visibility to all users of the services and the staff/teams that they lead.

The post holder will be required to delegate tasks as necessary throughout departments, services, and teams, whilst utilising good leadership and problem-solving skills, ensuring that they actively pursue and reinforce policies in relation to Equal Opportunities and diversity legislation.

SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick and Stratford and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts. Subject to the Company and individual’s performance, an annual discretionary bonus will be awarded. There is automatic enrolment to the Company pension scheme, with the Company contributing 5%. A benefits package is available to the appointed candidate upon successful completion of the six-month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme. There is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or need extra support with their mental well-being.

Your primary responsibility/duty is to lead all aspects of the daily operations of the area/areas by providing an excellent customer-focused service, ensuring that all Department tasks/duties are completed in a professional and timely fashion. To be responsible for the supervision and administration of the porters and ODO’s designated within Radiology and Theatres. This will include but not be exclusive to appraisals, attendance, booking of bank staff, sickness/absence records through the use of the Trust databases, and arranging bespoke and/or mandatory training.

The role will be onsite based and support should there be shortfalls in the team. To manage and maintain adequate staffing levels by coordinating, liaising, and producing all staff duties/rosters, ensuring that any staff absence is covered. The post holder will be required to deal with complex, emotional, and confidential facts and situations that may require them to make difficult decisions to resolve the situations and/or issues. During this time the post holder will be required to show professionalism whilst demonstrating empathy and maintaining confidentiality at all times.

The post holder is expected to assist in the creation and reviewing of policies and departmental procedures, once agreed implement the changes within the departments of responsibility. The post holder will be required to undertake incident reporting and investigation, disciplinary, sickness absence, health & safety, and moving and handling investigations in a fair, objective and professional manner, ensuring that where appropriate action/sanctions are taken and that consideration of preventive action is implemented.

The post holder will be responsible for identifying and undertaking all types of risk assessments, for example, health & safety, COSHH, moving & handling, and to lead on any subsequent action plans that may occur as a result of the risk assessment being undertaken, ensuring that all actions/assessments are discussed with the relevant staff teams/groups and are implemented maintaining controls, contingencies, and action.

Provide an efficient and effective response to deal with day-to-day enquiries and complaints, escalating complex issues to the relevant manager. To manage own diary ensuring that all meetings, hearings, staff/management one-to-ones are attended in a timely fashion. To undertake audits ensuring that all evidence required is gathered appropriately and that all necessary documentation is completed correctly and that any resulting urgent actions are communicated to the relevant parties as soon as feasibly possible, and required written reports and documentation are forwarded to the appropriate member of staff/organisation in a professional and timely fashion.

To assist in the design and implementation of all bespoke departmental training courses. Ensure that the services/departments of management responsibility and indeed yourself (the post holder) attend all mandatory and other job-specific training as required, keeping accurate records of completion. Undertake/arrange and attend team/department meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas and communicating effectively, ensuring that minutes are taken when required. To provide short-term cover for colleagues during periods of leave.

The above is only an outline of the tasks, responsibilities, and outcomes required of the role.