Trainee Pharmacy Dispenser in Warwick

We are seeking a motivated and customer-focused Trainee Pharmacy Dispenser to join our Warwick OPD Pharmacy team. This is an exciting opportunity to play a key role in supporting the day-to-day operation of a busy pharmacy department.

Working within both the dispensary and retail environments, you will assist with the preparation and dispensing of medicines, support stock management activities, and provide a high standard of customer service to patients, visitors, and colleagues.

Main duties of the job:

• The Trainee Pharmacy Dispenser will have the opportunity to work amongst a friendly supportive team whilst learning to deliver a safe, effective and caring service for patients and other service users.
• The role will focus on ensuring that efficient and high-quality customer experience is maintained.
• Appropriate training will be provided for the successful candidate to carry out the role.

Detailed job description and main responsibilities:

• Supporting the preparation of labels using the pharmacy computer system, Wellsky, and assisting in the assembly of outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).
• Meet and greet Pharmacy visitors and assist with their requirements.
• Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products.
• With supervision from a trained member of staff, dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.
• Provide support when required to the stock management, including ordering, receiving, checking off stock and loading the robot with stock.
• Raise any queries with stock and work with the procurement team to resolve stock queries and discrepancies.
• Assist with the removal of expired, unwanted and overstocked drugs and inform a senior member of staff.
• Assist with the emptying of the returned patient or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP with supervision.
• Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales.
• Actively participate to minimise waiting times whilst maintaining a high level of customer satisfaction.
• Assures service quality and patient safety by following SOPs and Health and Safety policy.
• Proactively sharing suggestions for ways to improve the way we work and utilise best practices.
• Establish and maintain excellent working relationships and good communications with patients and Trust employees.
• Contribute to the teamwork ethic to enable the best possible service and care to patients.

Communications and Working Relationships:

• Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.
• To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.
• Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.
• To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.

Person specification:

• Qualifications: GCSE at Grade C or above in Maths and English.
• Experience: Customer facing counter assistant or front of house role; Previous outpatient pharmacy experience; Previous hospital pharmacy experience.
• Skills: Healthcare assistant course - sales of over-the-counter medicines; Dispensing of hospital prescriptions.
• Personal Qualities: Able to work well in a team; Able to work well under pressure; Confident and articulate; Able to communicate well with other colleagues within hospital setting and patients.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.