Portering Team Leader in Warwick

Main area Portering Grade A Contract Permanent Hours Full time - 37.5 hours per week (Mix of early's, days, lates, weekends and on call) Job ref 203-SWFTCS273

Employer SWFT Clinical Services Ltd Employer type NHS Site Warwick Hospital Town Warwick Salary £28,484.53 Per Annum Salary period Yearly Closing 19/08/2026 23:59

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Job overview

For your information sponsorship for this role is not available.

We are seeking an enthusiastic person to join our Portering support team to provide leadership and support for Porters and Operational Orderly’s, based in Radiology and Theatres .You will be expected to have a good level of education and be able to demonstrate a basic understanding of computerised software such as Microsoft word, excel and power-point. You will be expected to have a good understanding in leading teams, preferably in Portering, however experience in other similar fields can be accepted.

The candidate should be able work in a calm, logical and methodical way and be able to multi-task. They should also demonstrate an adaptable, flexible approach to work both within a team as well as being able to use their own initiative.

The role will be onsite based and support should there be shortfalls in the team.

SWFTCS Internal Applicants who are currently on Agenda for Change terms and conditions will be at Band 4.

Main duties of the job

The role of the Portering Team Leader is to lead, supervise, and coordinate the portering team in delivering a safe, efficient, professional, and responsive patient, staff, equipment, and goods transportation service across the Trust. The Portering Team Leader is responsible for ensuring high standards of service delivery, compliance with Trust policies, patient dignity, health and safety requirements, and the effective day-to-day management of portering staff to support clinical and non-clinical operations. The post holder will also be expected to support portering duties as and when required.

To Lead the day-to-day operational services of the South Warwickshire NHS Foundation Trust within Radiology and the Theatre portering departments.

The post holder will maintain operational knowledge of both services detailed below so that to ensure a smooth seamless support is always maintained. In addition, the post holder will provide cover during leave and absenteeism.

The post holder will be the first point of contact for departments which will require high visibility to all users of the services and the staff/teams that they lead.

The post holder will be required to delegate tasks as necessary thought-out departments, services and teams, whilst utilising good leadership and problemsolving skills, ensuring that they actively pursue and reinforce policies in relation to Equal Opportunities and diversity legislation.

Working for our organisation

SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick and Stratford and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.

Subject to the Company and individual’s performance, an annual discretionary bonus will be awarded.

There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.

A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.

There is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.

Detailed job description and main responsibilities

Portering and ODO leadership

Your primary responsibility/duty is to lead all aspects of the daily operations of the area/areas by providing an excellent customer focused service, ensuring that all Department tasks/duties are completed in a professional and timely fashion.

To be responsible for the supervision and administration of the porters and ODO’s designated within Radiology and Theatres This will include but not exclusive to appraisals, attendance, booking of bank staff, sickness / absence records through the use of the Trust databases, and arranging bespoke and or mandatory training.

The role will be onsite based and support should there be shortfalls in the team

To manage and maintain adequate staffing levels by co-ordinating, liaising and producing all staff duties/rosters, ensuring that any staff absence is covered.

The post holder will be required to deal with complex, emotional, and confidential facts and situations that may require them to make difficult decisions to resolve the situations and/or issues. During this time the post holder will be required to show professionalism whilst demonstrating empathy and maintaining confidentiality at all times.

The post holder is expected to assist in the creation and reviewing of policies and departmental procedures, once agreed implement the changes within the departments of responsibility.

The post holder will be required to undertake incident reporting and investigation, disciplinary, sickness absence, health & safety, and moving and handling investigations in a fair, objective and professional manner, ensuring that where appropriate action/sanctions are taken and that consideration of preventive action is implemented.

The post holder will be responsible for identifying and undertaking all types of risk assessments for example but not exclusive, health & safety, COSHH, moving & handling, and to lead on any subsequent action plans that may occur as a result of the risk assessment being undertaken, ensuring that all actions/assessments are discussed with the relevant staff teams/groups and are implemented maintaining controls, contingencies and action.

Provide an efficient and effective response to deal with day to day enquires and complaints, escalating complex issues to the relevant manager.

To manage own diary ensuring that all meetings, hearings, staff/management one-to-ones are attended in a timely fashion.

To undertake audits ensuring that all evidence required is gathered appropriately and that all necessary documentation is completed correctly and that any resulting urgent actions are communicated to the relevant parties as soon as feasibly possible, and required written reports and documentation are forwarded to the appropriate member of staff/organisation in a professional and timely fashion.

To assist in the design and implementation of all bespoke departmental training courses.

Ensure that the services/departments of management responsibility and indeed yourself (the post holder) attend all mandatory and other job specific training as required, keeping accurate records of completion.

Undertake/arrange and attend team/department meetings on a regular basis and contribute to building effective teamwork in exchanging views and ideas and communicating effectively, ensuring that minutes are taken when required. To provide short-term cover for colleagues during periods of leave.

The above is only an outline of the tasks, responsibilities and outcomes required of the role.

Person specification

Qualifications

• Provide Qualification level to underpin the requirements of the role. Minimum A Level or NVQ Level 3.Or appropriate experience in a similar role
• Specific Facilities Management / Logistics Qualification to NVQ Level 3 or higher. Or relevant experience in a similar role

Experience

• Previous experience in dealing with a large workforce.
• Previous experience in dealing with patients and public.
• Supervisory or first line management experience within Service areas.
• Organisational Management Skills.
• Knowledge of Trust Risk Assessment process.
• Basic Health & Safety knowledge
• Knowledge of Trust Risk / Human Resource policies and procedures
• Organisational Management Skills
• Knowledge of Trust Risk Assessment process.
• Portering Management / Supervisory experience

Skills

• Ability to take reports and integrate across various other platforms and provide the core message and output as required.
• Work with minimal day to day leadership. Agree development needs for the role in advance and keep to key milestones. Drive the requirement purposefully.
• Manage a similar service which is supported by the core delivery of a Car Parking Policy. Develop the Policy as change denotes.
• Ability to conduct staff appraisals.
• Ability to communicate both written and verbally with other staff, Trust employees, patients and public.
• Self-motivated. Able to work without supervision
• Ability to prioritise instructions
• Ability to work under pressure to meet tight deadlines.
• Ability to work as part of a team
• Ability to take the message from raw data and develop it as far as colleague sharing of the message required in support of the Car Parking Solution and the Trust Values

Personal Qualities

• Leadership skills to develop support within the wider peer group
• Ability to deputise line management.
• Flexible approach to working hours.

Other

• Passes Occupational Health Screening
• Good presentation.
• Willingness to work out of normal working hours when necessary
• Holds a current driving licence

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

For further information please contact Craig Cunniff, Car park and Portering Lead on 07460865564 ext 4700, option 3