Pharmacy Dispenser Warwick OPD

We have an exciting opportunity for a Pharmacy Dispenser to join our busy and dynamic Outpatient Pharmacy team at Warwick Hospital. As a Pharmacy Dispenser, you will play a vital role in providing a safe, efficient, and high-quality service to patients and healthcare professionals. Working in a fast-paced environment, you will be responsible for supporting the dispensing process, ensuring prescriptions are accurately prepared, and helping to deliver an exceptional patient experience. This is an excellent opportunity for an enthusiastic and motivated individual who enjoys working as part of a team, thrives under pressure, and is committed to maintaining the highest standards of care. You will also have the opportunity to contribute to the ongoing development and success of the pharmacy service.

Main duties of the job:

• Prepare labels using the pharmacy computer system Wellsky and correctly assemble outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).
• Dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.
• Stock management to include ordering, receiving and checking off stock.
• Loading the robot with stock and querying and working with procurement team to resolve stock queries and discrepancies.
• Remove expired, unwanted and overstocked drugs and inform a senior member of staff.
• Empty the returned patient or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP.
• Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales.
• Minimise waiting times whilst maintaining professional standards.
• Strives to achieve and maintain best professional best practice and works towards achieving business KPI targets.
• Assures service quality and patient safety, by following SOPs and Health and Safety policy.
• Offers suggestions to improve the way we work utilising best practices.
• Maintains excellent working relationships and good communications with patients and Trust employees.
• Contributes to the teamwork ethic so enabling the best possible service and care to patients.

Communications and Working Relationships:

• Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.
• To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.
• Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.
• To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.
• To select and recommend suitable products and provide advice on their correct use.

Person specification:

• Qualifications: NVQ Level 2 in Pharmacy Services, GCSE at Grade C or above in Maths and English, UK Pharmacy dispensing accreditation.
• Experience: Previous outpatient pharmacy experience, Previous hospital pharmacy experience.
• Skills: Healthcare assistant course - sales of over-the-counter medicines, Dispensing of hospital prescriptions.
• Other: Able to work well in a team, Able to work well under pressure, Confident and articulate, Able to communicate well with other colleagues within hospital setting and patients.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.