Pharmacy Counter Assistant in Warwick

As a key member of the Outpatients Pharmacy team, you will provide essential support to ensure the smooth running of daily operations in a fast-paced healthcare environment. Acting as the first point of contact for patients and visitors, you will deliver a welcoming, safe, and effective service that reflects the highest standards of patient care. Your role is central to maintaining positive relationships with patients, offering assistance with their pharmacy needs, and ensuring their experience is both efficient and reassuring. By supporting the wider pharmacy team in administrative and customer-facing tasks, you will contribute directly to the department's overall performance and service delivery.

This position requires strong communication skills, attention to detail, and a compassionate approach to patient interaction, making you a vital link between the pharmacy and the people it serves.

• Providing assistance to support the daily operational tasks in a busy Outpatients Pharmacy.
• You will be the initial point of contact for patients and visitors accessing the hospital pharmacy.
• You will be delivering a safe, effective and caring service, maintaining excellent relationships with patients.
• Through this you will be a vital link to help the team achieve sound business performance.

• Meet and greet Pharmacy visitors and assist with their requirements.
• Assist in the supply of prescribed items (taking in and handing out prescriptions).
• Assist in accurately bagging up TTOs for the porter delivery to the wards.
• Accurately file completed prescriptions.
• Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products.
• Assist patients with their medication queries, liaising with relevant staff to obtain answers for patients.
• Maintain the cash register and ensure daily balances are correct and ensure credit card transactions are carried out correctly.
• Assist with maintenance of the shop and retail stock takes.
• Ensure that paperwork is completed accurately and on time, communicates issues as appropriate, and attends meetings as required.
• Complete and keep up to date personal mandatory training record.
• Any other relevant duties and training requirements at the request of the line Manager.

• Adhere to a customer first culture across the organisation ensuring high standards of professional customer service is delivered at all times within the pharmacy.
• Maintain excellent working relationships and good communications with patients and Trust employees, and contributes to the teamwork ethic so enabling the best possible service and care to patients.
• Ensure confidentiality of commercial and clinical information, which may relate to customers, staff, company policies, prices, business information; and takes account of GDPR requirements, and Freedom of Information legislation.

• GCSE at Grade C or 4 grade above in Maths and English.

• Experience in an admin or retail environment.
• Over the counter sales experience.

• Previous experience of computerised stock control and invoicing.

• Able to work well in a team.
• Excellent communication skills with customers and colleagues.
• The ability to prioritise, pay attention to detail and cope under pressure in busy environment.

• Complete NVQ Medicines Counter Assistant course upon starting role.
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.