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- Tasks: Lead and shape private patient services, ensuring compliance and excellent patient experiences.
- Company: Join SWFT Clinical Services, part of the South Warwickshire University NHS Foundation Trust.
- Benefits: Enjoy a competitive salary, pension contributions, and a range of employee benefits.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Strong leadership experience in clinical operations and a passion for patient care.
The predicted salary is between 60000 - 70000 £ per year.
The Head of Clinical Operations will play a pivotal role in leading and shaping the Trust's Private Patient Services, reporting directly to the Director of Clinical Operations. The postholder will provide robust strategic and operational leadership across all areas of private patient provision, ensuring services are safe, legislatively compliant, financially sustainable, and aligned with organisational priorities.
The Head of Clinical Operations will lead the strategic and operational management of the Trust's Private Patient Unit (PPU), ensuring safe, compliant, and financially sustainable private healthcare services. The role involves delivering excellent patient and consultant experiences, driving service development, and supporting strategic objectives. The post holder will also deputise for the Director when required.
Key Responsibilities- Support the Directorate's business strategy and deliver robust leadership and management of all aspects of private patient provision.
- Provide support and deputise for the Director of Clinical Operations for all areas within this directorate, including Pharmacy Services.
- Ensure services are legislatively compliant and provide safe, effective, and efficient care meeting patient and stakeholder needs.
- Realise return on investment of public funds through:
- Routinely capturing all Private Patient income.
- Improving the Private Patient offering and experience for patients and consultants.
- Enabling services to generate additional revenue for reinvestment in the Trust.
- Designing and implementing targeted campaigns.
- Engaging key stakeholders to build a strong referral network.
- Leveraging digital and traditional communication channels.
- Working with Communications team to align messaging and branding.
- Monitoring and analysing marketing efforts for continuous improvement.
- Provide operational leadership for the PPU, ensuring efficiency, safety, and compliance.
- Develop and implement strategies to improve patient and consultant experiences.
- Deputise for the Director and support operational transformation initiatives.
- Lead service development and transformation projects.
- Ensure governance systems meet regulatory standards such as CQC and PHIN.
- Maintain high standards across private care pathways, referrals, and customer service.
- Oversee the PPU budget with effective income capture and minimal bad debt.
- Analyse market trends to optimise pricing strategies and create business opportunities.
- Ensure private patient services deliver return on public investment.
- Manage relationships and negotiate contracts with insurers, consultants, and stakeholders.
- Develop marketing strategies to enhance PPU's profile and attract new business.
- Monitor risks and implement mitigation measures.
- Ensure compliance with clinical, legal, and governance requirements.
- Develop policies and processes to maintain NHS standards while integrating private services.
- Oversee incident management, complaints resolution, and quality improvement initiatives.
- Foster an inclusive and collaborative culture within the PPU team.
- Lead staff appraisals, training, and professional development.
- Build relationships with Trust leadership, staff, and external partners.
- Monitor service performance and deliver strategic improvements.
- Collaborate with clinical and operational leads for growth opportunities.
- Develop and present business cases for innovation.
SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick, Stratford upon Avon, George Eliot, University Hospital of Coventry and Warwickshire and St Cross (Rugby) hospitals; estates and facilities management at Warwick, Stratford upon Avon and Ellen Badger hospitals, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.
Benefits- Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.
- Automatic enrolment to the Company pension scheme, with a 5% Company contribution.
- A benefits package is available upon successful completion of the six month probationary period, including car lease scheme, Home & Electronics scheme, discounted leisure and travel, retail discounts and a cycle to work scheme.
- Access to a 24/7, 365 day Employee Assistance Programme for mental well-being support.
Head of Clinical Operations in Stratford-upon-Avon employer: SWFT Clinical Services Ltd
Contact Detail:
SWFT Clinical Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Clinical Operations in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Head of Clinical Operations role.
✨Tip Number 2
Prepare for interviews by researching the Trust's Private Patient Services thoroughly. Understand their current challenges and think about how you can contribute to their strategic objectives. This will show you're genuinely interested and ready to make an impact.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Check out our website for the latest job openings and apply directly through us. We’re here to help you find the perfect fit, so don’t miss out on any opportunities that could lead you to that dream position!
We think you need these skills to ace Head of Clinical Operations in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in clinical operations. We want to see how your skills align with the role of Head of Clinical Operations, so don’t hold back on showcasing your relevant achievements!
Showcase Leadership Skills: As a pivotal role, we’re looking for strong leadership qualities. Use your application to demonstrate how you've successfully led teams or projects in the past. Share specific examples that reflect your ability to drive service development and improve patient experiences.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re the right fit for the position!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us promptly and securely. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at SWFT Clinical Services Ltd
✨Know Your Stuff
Make sure you thoroughly understand the role of Head of Clinical Operations. Familiarise yourself with the Trust's Private Patient Services, key responsibilities, and how they align with organisational priorities. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Leadership Skills
Prepare examples that highlight your strategic and operational leadership experience. Think about times when you've successfully led teams or projects, especially in healthcare settings. Be ready to discuss how you can foster an inclusive culture and drive service improvements within the Private Patient Unit.
✨Understand Financial Management
Since financial sustainability is crucial for this role, brush up on your knowledge of budget management and income capture strategies. Be prepared to discuss how you've previously optimised pricing strategies or generated additional revenue in past roles, as this will show your ability to realise return on investment.
✨Engage with Stakeholders
Think about how you would build relationships with insurers, consultants, and other stakeholders. Prepare to discuss your approach to developing marketing strategies and enhancing the visibility of private patient services. This will demonstrate your proactive mindset and ability to drive business development.