Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support daily operations in a busy Outpatients Pharmacy and assist patients with their needs.
- Company: Join SWFT Clinical Services, part of the South Warwickshire University NHS Foundation Trust.
- Benefits: Enjoy a competitive salary, pension scheme, and access to various employee benefits after probation.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a compassionate approach are essential.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
The predicted salary is between 20000 - 30000 £ per year.
As a key member of the Outpatients Pharmacy team, you will provide essential support to ensure the smooth running of daily operations in a fast-paced healthcare environment. Acting as the first point of contact for patients and visitors, you will deliver a welcoming, safe, and effective service that reflects the highest standards of patient care. Your role is central to maintaining positive relationships with patients, offering assistance with their pharmacy needs, and ensuring their experience is both efficient and reassuring. By supporting the wider pharmacy team in administrative and customer-facing tasks, you will contribute directly to the department's overall performance and service delivery.
This position requires strong communication skills, attention to detail, and a compassionate approach to patient interaction, making you a vital link between the pharmacy and the people it serves.
Main duties of the job:- Providing assistance to support the daily operational tasks in a busy Outpatients Pharmacy.
- You will be the initial point of contact for patients and visitors accessing the hospital pharmacy.
- You will be delivering a safe, effective and caring service, maintaining excellent relationships with patients.
- Through this you will be a vital link to help the team achieve sound business performance.
- Meet and greet Pharmacy visitors and assist with their requirements.
- Assist in the supply of prescribed items (taking in and handing out prescriptions).
- Assist in accurately bagging up TTOs for the porter delivery to the wards.
- Accurately file completed prescriptions.
- Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products.
- Assist patients with their medication queries, liaising with relevant staff to obtain answers for patients.
- Maintain the cash register and ensure daily balances are correct and ensure credit card transactions are carried out correctly.
- Assist with maintenance of the shop and retail stock takes.
- Ensure that paperwork is completed accurately and on time, communicates issues as appropriate, and attends meetings as required.
- Complete and keep up to date personal mandatory training record.
- Any other relevant duties and training requirements at the request of the line Manager.
Communications and Working Relationships:
- Adhere to a customer first culture across the organisation ensuring high standards of professional customer service is delivered at all times within the pharmacy.
- Maintain excellent working relationships and good communications with patients and Trust employees, and contributes to the teamwork ethic so enabling the best possible service and care to patients.
- Ensure confidentiality of commercial and clinical information, which may relate to customers, staff, company policies, prices, business information.
Pharmacy Counter Assistant in Royal Leamington Spa employer: SWFT Clinical Services Ltd
Contact Detail:
SWFT Clinical Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pharmacy Counter Assistant in Royal Leamington Spa
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SWFT Clinical Services. Understanding their values and services will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when discussing your experience in patient care.
✨Tip Number 3
Show off your soft skills! As a Pharmacy Counter Assistant, communication and compassion are key. Be ready to share examples of how you've helped others in previous roles, highlighting your ability to maintain positive relationships with patients.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the StudySmarter site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace Pharmacy Counter Assistant in Royal Leamington Spa
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for helping patients. Share any experiences where you've made a difference in someone's day, as this role is all about delivering a caring service.
Highlight Your Communication Skills: Since you'll be the first point of contact for patients, it's crucial to showcase your strong communication skills. Use examples from past roles where you effectively interacted with customers or colleagues to solve problems or provide assistance.
Be Detail-Oriented: Attention to detail is key in a pharmacy setting. Make sure to mention any experiences that demonstrate your ability to handle tasks accurately, whether it’s managing paperwork or ensuring correct transactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at SWFT Clinical Services Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Pharmacy Counter Assistant. Familiarise yourself with daily tasks like assisting patients, handling prescriptions, and maintaining the cash register. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires strong communication skills, practice how you would interact with patients and colleagues. Role-play common scenarios, such as answering medication queries or assisting with prescriptions. This will not only boost your confidence but also demonstrate your ability to provide excellent customer service during the interview.
✨Showcase Your Compassionate Side
In a healthcare environment, compassion is key. Think of examples from your past experiences where you've shown empathy and understanding towards others. Be ready to share these stories during the interview to highlight your suitability for a patient-facing role.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, training opportunities, or how they measure success in the pharmacy. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
