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- Tasks: Join our dynamic team as a Pharmacy Dispenser, ensuring top-notch service and patient care.
- Company: Be part of SWFT Clinical Services, a trusted NHS subsidiary providing essential pharmacy services.
- Benefits: Enjoy perks like a pension scheme, discounts, and a supportive Employee Assistance Programme.
- Why this job: Make a real impact in healthcare while developing your skills in a fast-paced environment.
- Qualifications: No prior experience needed; just a passion for helping others and a willingness to learn.
- Other info: Opportunities for progression and an annual bonus based on performance.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a passionate and experienced Dispensers to join our dynamic and busy outpatient pharmacy team at UHCW. As part of our evolving pharmacy service, you\’ll have the opportunity to demonstrate our core values:supportive, progressive, and diverse. If you\’re looking to join an organisation that values and supports its team, we would love to hear from you.
Main duties of the job
Exciting opportunity for full time Pharmacy dispenser to join a fast paced and dynamic team at the Outpatient Pharmacy, University Hospital Coventry and Warwickshire.
The Pharmacy Dispenser plays a key role in ensuring efficient and high-quality customer experience is maintained. Striving to deliver a safe, effective and caring service for patients and other service users whilst playing an active role in business development.
About us
SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick, Stratford, UHCW, Rugby St Cross and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.
Subject to the Company and individual\’s performance, an annual discretionary bonus will be awarded.
There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.
A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.
Where is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.
Job responsibilities
Prepare labels using the pharmacy computer system CMM and correctly assemble outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).
Stock management to include ordering, receiving and checking off stock. Querying and working with procurement team to resolve stock queries and discrepancies.
Remove expired, unwanted and overstocked drugs and inform a senior member of staff.
Empty the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP.
Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales.
Minimise waiting times whilst maintaining professional standards.
Strives to achieve and maintain best professional best practice and works towards achieving business KPI targets
Assures service quality and patient safety, by following SOPs and Health and Safety policy
Offers suggestions to improve the way we work utilising best practices.
Maintains excellent working relationships and good communications with patients and Trust employees. Contributes to the teamwork ethic so enabling the best possible service and care to patients.
Communications and Working Relationships:
Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.
To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.
Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.
To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.
To select and recommend suitable products and provide advice on their correct use.
Person Specification
Qualifications
- NVQ Level 2 in Pharmacy Services
- GCSE at Grade C or above in Maths and English
- UK Pharmacy dispensing accreditation and experience
Experience
- Previous outpatient pharmacy experience
- Previous hospital pharmacy experience
Skills
- Healthcare assistant course – sales of over-the-counter medicines.
- Dispensing of hospital prescriptions.
Personal Qualities
- Able to work well in a team
- Able to work well under pressure
- Confident and articulate
- Able to communicate well with other colleagues within hospital setting and patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
University Hospital Coventry & Warwickshire
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Pharmacy Dispenser employer: SWFT Clinical Services Ltd
Contact Detail:
SWFT Clinical Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pharmacy Dispenser
✨Tip Number 1
Familiarise yourself with the pharmacy computer system CMM before your interview. Understanding how to prepare labels and manage prescriptions will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of standard operating procedures (SOP) and Health and Safety policies relevant to pharmacy practice. Being able to discuss these during your conversation will demonstrate your commitment to patient safety and service quality.
✨Tip Number 3
Prepare examples of how you've contributed to teamwork in previous roles. Highlighting your ability to maintain excellent working relationships and communicate effectively will resonate well with the hiring team.
✨Tip Number 4
Think about ways you can suggest improvements to pharmacy practices. Showing that you have ideas for enhancing efficiency or customer service can set you apart as a candidate who is not just looking to fill a role, but to make a positive impact.
We think you need these skills to ace Pharmacy Dispenser
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Pharmacy Dispenser position. Understand the key responsibilities and required skills, such as stock management and customer service, to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in pharmacy or healthcare settings. Mention specific tasks you've performed that align with the responsibilities listed, such as dispensing medications or managing stock.
Showcase Customer Service Skills: Since the role involves direct interaction with patients, highlight your customer service skills. Provide examples of how you've successfully handled customer queries or improved service quality in past roles.
Tailor Your Application: Customise your CV and cover letter to reflect the values and culture of SWFT Clinical Services. Mention your commitment to maintaining high professional standards and your ability to work as part of a dynamic team.
How to prepare for a job interview at SWFT Clinical Services Ltd
✨Know Your Pharmacy Systems
Familiarise yourself with the pharmacy computer system CMM and be prepared to discuss how you would use it to prepare labels and assemble prescriptions. Showing your understanding of these systems will demonstrate your readiness for the role.
✨Emphasise Customer Service Skills
Since the role involves engaging with patients and ensuring a high-quality customer experience, be ready to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle queries and maintain professionalism under pressure.
✨Discuss Stock Management Experience
Be prepared to talk about your experience with stock management, including ordering, receiving, and checking off stock. Mention any specific instances where you resolved discrepancies or improved stock processes, as this is crucial for the role.
✨Showcase Teamwork and Communication Skills
The position requires excellent communication and teamwork. Think of examples where you've worked effectively within a team or communicated well with colleagues and customers. This will show that you can contribute positively to the pharmacy environment.