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- Tasks: Support daily operations in a busy Outpatients Pharmacy and assist patients with their needs.
- Company: Join SWFT Clinical Services, part of the NHS, dedicated to patient care.
- Benefits: Enjoy a competitive salary, pension scheme, and access to various employee benefits.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: GCSEs in Maths and English, plus experience in admin or retail.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 22800 - 26800 £ per year.
Employer SWFT Clinical Services Ltd Employer type NHS Site SWFTCS Outpatient Pharmacy Warwick Hospital Town Warwick Salary £26,835 per annum Salary period Yearly Closing 09/10/2025 23:59
Pharmacy Counter Assistant
P
Job overview
As a key member of the Outpatients Pharmacy team, you will provide essential support to ensure the smooth running of daily operations in a fast-paced healthcare environment. Acting as the first point of contact for patients and visitors, you will deliver a welcoming, safe, and effective service that reflects the highest standards of patient care.
Your role is central to maintaining positive relationships with patients, offering assistance with their pharmacy needs, and ensuring their experience is both efficient and reassuring. By supporting the wider pharmacy team in administrative and customer-facing tasks, you will contribute directly to the department’s overall performance and service delivery.
This position requires strong communication skills, attention to detail, and a compassionate approach to patient interaction, making you a vital link between the pharmacy and the people it serves.
Main duties of the job
Providing assistance to support the daily operational tasks in a busy Outpatients Pharmacy. You will be the initial point of contact for patients and visitors accessing the hospital pharmacy. You will be delivering a safe, effective and caring service, maintaining excellent relationships with patients. Through this you will be a vital link to help the team achieve sound business performance.
Working for our organisation
SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick, Stratford upon Avon, George Eliot, University Hospital of Coventry and Warwickshire and St Cross (Rugby) hospitals; estates and facilities management at Warwick, Stratford upon Avon and Ellen Badger hospitals, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.
Subject to the Company and individual’s performance, an annual discretionary bonus will be awarded.
There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.
A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.
There is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.
Detailed job description and main responsibilities
Meet and greet Pharmacy visitors and assist with their requirements
Assist in the supply of prescribed items (taking in and handing out prescriptions)
Assist in accurately bagging up TTOs for the porter delivery to the wards
Accurately file completed prescriptions
Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products
Assist patients with their medication queries, liaising with relevant staff to obtain answers for patients
Maintain the cash register and ensure daily balances are correct and ensure credit card transactions are carried out correctly
Assist with maintenance of the shop and retail stock takes
Ensure that paperwork is completed accurately and on time, communicates issues as appropriate, and attends meetings as required
Complete and keep up to date personal mandatory training record.
Any other relevant duties and training requirements at the request of the line Manager.
Communications and Working Relationships:
Adhere to a customer first culture across the organisation ensuring high standards of professional customer service is delivered at all times within the pharmacy.
Maintain excellent working relationships and good communications with patients and Trust employees, and contributes to the teamwork ethic so enabling the best possible service and care to patients
Ensure confidentiality of commercial and clinical information, which may relate to customers, staff, company policies, prices, business information; and takes account of GDPR requirements, and Freedom of Information legislation.
Person specification
Qualifications
- GCSE at Grade C or 4 grade above in Maths and English
Experience
- Experience in an admin or retail environment
- Over the counter sales experience
Skills
- Previous experience of computerised stock control and invoicing
Personal Qualities
- Able to work well in a team
- Excellent communication skills with customers and colleagues
- The ability to prioritise, pay attention to detail and cope under pressure in busy environment
Other
- Complete NVQ Medicines Counter Assistant course upon starting role
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Pharmacy Counter Assistant (P) - Pharmacy - SWFT Clinical Services Ltd employer: SWFT Clinical Services Ltd
Contact Detail:
SWFT Clinical Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pharmacy Counter Assistant (P) - Pharmacy - SWFT Clinical Services Ltd
✨Tip Number 1
Get to know the pharmacy team! Before your interview, try to connect with current employees on LinkedIn or through mutual contacts. This can give you insider info about the workplace culture and what they value in a Pharmacy Counter Assistant.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for patients, role-play common scenarios with friends or family. This will help you feel more confident when interacting with patients and addressing their needs.
✨Tip Number 3
Show your passion for patient care! During interviews, share personal stories that highlight your commitment to helping others. This will demonstrate that you’re not just looking for a job, but genuinely want to make a difference in patients' lives.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining SWFT Clinical Services and ready to contribute to the team right from the start.
We think you need these skills to ace Pharmacy Counter Assistant (P) - Pharmacy - SWFT Clinical Services Ltd
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Pharmacy Counter Assistant. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of patient interaction, it's crucial to demonstrate your strong communication skills in your written application. Share examples of how you've effectively communicated in previous roles or situations.
Attention to Detail is Key: In a fast-paced healthcare environment, attention to detail is vital. Make sure your application is free from typos and errors, and consider mentioning any experiences where your attention to detail made a difference.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role promptly!
How to prepare for a job interview at SWFT Clinical Services Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Pharmacy Counter Assistant. Familiarise yourself with daily tasks like assisting patients, handling prescriptions, and maintaining stock. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this position requires strong communication skills, prepare examples of how you've effectively interacted with customers or colleagues in the past. Think about times when you resolved issues or provided excellent service. This will demonstrate your ability to maintain positive relationships with patients and team members.
✨Emphasise Attention to Detail
In a pharmacy setting, attention to detail is crucial. Be ready to discuss how you've ensured accuracy in previous roles, whether it was in filing prescriptions or managing stock. Highlighting your meticulous nature will reassure the interviewers that you can handle the responsibilities of the job.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the work environment, or the training process. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.