Pharmacy Counter Assistant

Overview

As a key member of the Outpatients Pharmacy team, you will provide essential support to ensure the smooth running of daily operations in a fast-paced healthcare environment. Acting as the first point of contact for patients and visitors, you will deliver a welcoming, safe, and effective service that reflects the highest standards of patient care. Your role is central to maintaining positive relationships with patients, offering assistance with their pharmacy needs, and ensuring their experience is both efficient and reassuring. By supporting the wider pharmacy team in administrative and customer-facing tasks, you will contribute directly to the department\’s overall performance and service delivery. This position requires strong communication skills, attention to detail, and a compassionate approach to patient interaction, making you a vital link between the pharmacy and the people it serves.

Responsibilities

• Meet and greet Pharmacy visitors and assist with their requirements
• Assist in the supply of prescribed items (taking in and handing out prescriptions)
• Assist in accurately bagging up TTOs for the porter delivery to the wards
• Accurately file completed prescriptions
• Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products
• Assist patients with their medication queries, liaising with relevant staff to obtain answers for patients
• Maintain the cash register and ensure daily balances are correct and ensure credit card transactions are carried out correctly
• Assist with maintenance of the shop and retail stock takes
• Ensure that paperwork is completed accurately and on time, communicates issues as appropriate, and attends meetings as required
• Complete and keep up to date personal mandatory training record
• Any other relevant duties and training requirements at the request of the line Manager

Communications and Working Relationships

Adhere to a customer first culture across the organisation ensuring high standards of professional customer service is delivered at all times within the pharmacy. Maintain excellent working relationships and good communications with patients and Trust employees, and contributes to the teamwork ethic so enabling the best possible service and care to patients. Ensure confidentiality of commercial and clinical information, which may relate to customers, staff, company policies, prices, business information; and takes account of GDPR requirements, and Freedom of Information legislation.

About SWFT Clinical Services

SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick, Stratford upon Avon, George Eliot, University Hospital of Coventry and Warwickshire and St Cross (Rugby) hospitals; estates and facilities management at Warwick, Stratford upon Avon and Ellen Badger hospitals, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.

Benefits and Additional Information

Subject to the Company and individual\’s performance, an annual discretionary bonus will be awarded. There is automatic enrolment to the Company pension scheme, with the Company contributing 5%. A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme. There is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.