GEH Outpatients Pharmacy Dispenser

We are looking for a passionate and experienced Dispenser to join our dynamic and busy outpatient pharmacy team at George Eliot Hospital. As part of our evolving pharmacy service, you’ll have the opportunity to demonstrate our core values: supportive, progressive, and diverse. If you’re looking to join an organisation that values and supports its team, we would love to hear from you.

Main duties of the job:

• Exciting opportunity for full time Pharmacy dispenser to join a fast paced and dynamic team at the Outpatient Pharmacy, George Eliot Hospital.
• The Pharmacy Dispenser plays a key role in ensuring efficient and high-quality customer experience is maintained.
• Striving to deliver a safe, effective and caring service for patients and other service users whilst playing an active role in business development.

About us:

SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick, Stratford, UHCW, Rugby St Cross and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.

Subject to the Company and individual’s performance, an annual discretionary bonus will be awarded. There is automatic enrolment to the Company pension scheme, with the Company contributing 5%. A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme. Access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing tough times or need extra support with their mental well-being.

Job responsibilities:

• Prepare labels using the pharmacy computer system CMM and correctly assemble outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).
• Stock management to include ordering, receiving and checking off stock.
• Querying and working with procurement team to resolve stock queries and discrepancies.
• Remove expired, unwanted and overstocked drugs and inform a senior member of staff.
• Empty the returned patient or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP.
• Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales.
• Minimise waiting times whilst maintaining professional standards.
• Strive to achieve and maintain best professional best practice and work towards achieving business KPI targets.
• Assures service quality and patient safety, by following SOPs and Health and Safety policy.
• Offers suggestions to improve the way we work by utilising best practices.
• Maintains excellent working relationships and good communication with patients and Trust employees.
• Contributes to the teamwork ethic so enabling the best possible service and care to patients.

Communications and Working Relationships:

• Engender a customer‑first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.
• Respond to telephone and face‑to‑face queries of a routine pharmaceutical nature from patients or their representatives and refer queries to the pharmacist when appropriate.
• Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.
• Respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.
• Select and recommend suitable products and provide advice on their correct use.

Person Specification:

• Qualifications: NVQ Level 2 in Pharmacy Services, GCSE at Grade C or above in Maths and English, UK Pharmacy dispensing accreditation and experience.
• Experience: Previous outpatient pharmacy experience, Previous hospital pharmacy experience.
• Skills: Healthcare assistant course - sales of over‑the‑counter medicines, Dispensing of hospital prescriptions.
• Personal Qualities: Able to work well in a team, Able to work well under pressure, Confident and articulate, Able to communicate well with other colleagues within hospital setting and patients.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Location: George Eliot Hospital Outpatient Pharmacy