Pharmacy Manager UHCW in Coventry

The Pharmacy Manager provides substantial operational leadership to ensure the safe, efficient, and financially sustainable delivery of pharmacy services. The postholder will be directly leading and developing the UHCW outpatient pharmacy team, setting clear performance expectations and embedding robust standards that promote safe, high-quality patient care and full regulatory compliance.

While applications are welcomed from individuals with strong operational and leadership experience, qualification as a Pharmacist or Accredited Checking Technician (ACT) is highly desirable and would provide valuable knowledge and insight to support the effective management and development of pharmacy services.

• Manage the pharmacy business to maximise its profitability in line with annual budgets and KPI’s.
• Control costs and ensure all colleagues operate in line with business requirements and initiatives.
• Ensure the pharmacy complies with GPhC standards and other relevant guidance in order to provide safe pharmaceutical services where risks are minimised.
• Ensure all colleagues comply with operational guidance, SOPs and company policies.
• Ensure the pharmacy complies with the national NHS and local service contractual requirements and all other legal requirements relevant to the operation of a pharmacy.
• Ensure all relevant stock control principles and policies are adhered to and pro-actively drive down stock holding to ensure optimised stock levels are maintained.
• Forward plan and manage all business activity to ensure required actions are completed in a timely fashion and to the required standard.
• Embed exceptional patient and customer service as a core value within the pharmacy and ensure that all colleagues promote this core value with patients, customers and local healthcare professionals.
• Monitor team performance against a range of key performance indicators, including customer satisfaction, value for money, formulary compliance, response to incidents, errors and product alerts.
• Contribute to periodic reviews with the Trust Head of Pharmacy as the commissioner of services and with the Managing Director.
• Submit and act upon InPhase incidents in a constructive and timely manner.
• Proactively manage the performance of the team, provide coaching and development to achieve excellent standards and exceptional customer care.
• Pro-actively ensure that all colleagues are utilising their skills and knowledge effectively to drive productivity in the pharmacy.
• Ensure the whole pharmacy team have a sound working knowledge of all activities associated with running a pharmacy by utilising all available training across all platforms.
• Protect colleagues and premises by ensuring compliance to all security policies and procedures.

• The post holder will hold an Accuracy Checking Technician qualification for 2 years or more.
• Essential proven successful experience in managerial role of similar background.
• Capability to lead pharmacy team effectively and strategically.
• Confidence in leadership skills to set a positive working environment.
• Ability to accurately gather, interpret, and analyse information to fulfil job responsibilities.
• Strong numerical analysis, critical reasoning, and effective decision-making capabilities to support administrative, procurement, and HR functions.
• Effective prioritisation and organisation of tasks to meet tight deadlines within a fast-paced environment.
• Ability and knowledge to provide robust information governance practices within the pharmacy and team to ensure information complies with legal and regulatory compliance.

• NVQ Level 2 in Pharmacy Services
• GCSE at Grade C or above in Maths and English or equivalent
• UK Pharmacy dispensing accreditation and experience
• Accredited Management course
• Accredited information governance course
• Degree in Pharmacy (Masters or equivalent)

• Experience in managing stock control within pharmacy.

• Has knowledge of their own area of responsibility.
• Remains professional and works with integrity and honesty.
• Is supportive of others.
• Confident, articulate and assertive when required.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.