Pharmacy Manager in Coventry

The Pharmacy Manager provides substantial operational leadership to ensure the safe, efficient, and financially sustainable delivery of pharmacy services. The postholder will be directly leading and developing the UHCW outpatient pharmacy team, setting clear performance expectations and embedding robust standards that promote safe, high-quality patient care and full regulatory compliance.

Main duties of the job include:

• Providing decisive operational leadership to ensure the safe, efficient, and financially sustainable delivery of pharmacy services.
• Leading and developing the pharmacy team, setting clear performance expectations and embedding robust standards.
• Taking responsibility for day-to-day service management, coordinating operational workflows, resolving issues proactively, and maintaining effective working relationships with clinical and non-clinical stakeholders.
• Driving income generation, managing expenditure, and restoring efficient, reliable, and financially responsible operations.
• Supporting long-term service excellence and organisational growth in alignment with company policies and strategic objectives.

Job responsibilities:

• Manage the pharmacy business to maximise its profitability in line with annual budgets and KPIs.
• Control costs and ensure all colleagues operate in line with business requirements and initiatives.
• Ensure the pharmacy complies with GPhC standards and other relevant guidance.
• Ensure all colleagues comply with operational guidance, SOPs and company policies.
• Ensure compliance with national NHS and local service contractual requirements and all other legal requirements.
• Adhere to stock control principles and policies, driving down stock holding to maintain optimised stock levels.
• Forward plan and manage all business activity to ensure timely completion of required actions.
• Embed exceptional patient and customer service as a core value within the pharmacy.
• Monitor team performance against key performance indicators, including customer satisfaction and response to incidents.
• Contribute to periodic reviews with the Trust Head of Pharmacy and Managing Director.
• Submit and act upon InPhase incidents in a constructive and timely manner.
• Proactively manage team performance, providing coaching and development.
• Ensure all colleagues utilise their skills effectively to drive productivity.
• Ensure the pharmacy team has a sound working knowledge of all activities associated with running a pharmacy.
• Protect colleagues and premises by ensuring compliance with security policies and procedures.

Knowledge, skills and experience required:

• Accuracy Checking Technician qualification for 2 years or more.
• Proven successful experience in a managerial role of similar background.
• Capability to lead pharmacy team effectively and strategically.
• Confidence in leadership skills to set a positive working environment.
• Ability to accurately gather, interpret, and analyse information.
• Strong numerical analysis, critical reasoning, and effective decision-making capabilities.
• Effective prioritisation and organisation of tasks to meet tight deadlines.
• Ability to provide robust information governance practices.

Measurable Result areas include:

• Working within defined parameters to ensure compliance with Trust policies.
• Exercising initiative to independently resolve queries.
• Supporting the Superintendent Pharmacist in implementing operational improvements.
• Maintaining accurate and secure databases, logs, and records.
• Providing guidance and support to the team.
• Motivating self and others to excellence and continuous improvement.
• Communicating in a timely and precise way.
• Actively promoting an organisation of diversity and cooperation.

Person Specification:

• NVQ Level 2 in Pharmacy Services.
• GCSE at Grade C or above in Maths and English or equivalent.
• UK Pharmacy dispensing accreditation and experience.
• Accredited Management course.
• Accredited information governance course.

Experience in managing stock control within pharmacy is essential.

Skills required include understanding of professional regulations relevant to pharmacy operations and NHS contractual requirements.

Personal qualities include knowledge of their own area of responsibility, professionalism, integrity, and supportiveness towards others.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service.

Benefits include an annual discretionary bonus, automatic enrolment to the Company pension scheme, and access to a benefits package upon successful completion of the probationary period.