Pharmacy Dispenser - UHCW in Coventry

We are looking for a passionate and experienced Dispenser to join our dynamic and busy outpatient pharmacy team at UHCW Hospital. As part of our evolving pharmacy service, you’ll have the opportunity to demonstrate our core values: supportive, progressive, and diverse. If you're looking to join an organisation that values and supports its team, we would love to hear from you.

Main duties of the job:

• Exciting opportunity for full time Pharmacy dispenser to join a fast paced and dynamic team at the Outpatient Pharmacy, University Hospital Coventry and Warwickshire.
• The Pharmacy Dispenser plays a key role in ensuring efficient and high-quality customer experience is maintained.
• Striving to deliver a safe, effective and caring service for patients and other service users whilst playing an active role in business development.

Detailed job description and main responsibilities:

• Prepare labels using the pharmacy computer system Wellsky and correctly assemble outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).
• Dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.
• Stock management to include ordering, receiving and checking off stock.
• Loading the robot with stock and querying and working with procurement team to resolve stock queries and discrepancies.
• Remove expired, unwanted and overstocked drugs and inform a senior member of staff.
• Empty the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP.
• Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales.
• Minimise waiting times whilst maintaining professional standards.
• Strives to achieve and maintain best professional best practice and works towards achieving business KPI targets.
• Assures service quality and patient safety, by following SOPs and Health and Safety policy.
• Offers suggestions to improve the way we work utilising best practices.
• Maintains excellent working relationships and good communications with patients and Trust employees.
• Contributes to the teamwork ethic so enabling the best possible service and care to patients.

Communications and Working Relationships:

• Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.
• To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.
• Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.
• To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.
• To select and recommend suitable products and provide advice on their correct use.

Person specification:

• Qualifications: NVQ Level 2 in Pharmacy Services, GCSE at Grade C or above in Maths and English, UK Pharmacy dispensing accreditation.
• Experience: Previous outpatient pharmacy experience, Previous hospital pharmacy experience.
• Skills: Healthcare assistant course - sales of over-the-counter medicines, Dispensing of hospital prescriptions.
• Personal Qualities: Able to work well in a team, Able to work well under pressure, Confident and articulate, Able to communicate well with other colleagues within hospital setting and patients.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.