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- Tasks: Coordinate projects, manage schedules, and ensure smooth communication between teams and clients.
- Company: Join Swegon, a leader in innovative HVAC solutions with a supportive team culture.
- Benefits: Enjoy a flexible work environment, personal development opportunities, and a focus on work-life balance.
- Why this job: Make a real impact by ensuring projects run smoothly and customers are satisfied.
- Qualifications: Strong organisational skills, attention to detail, and experience in customer service are essential.
- Other info: Be part of a diverse team committed to sustainability and creating the best indoor climate.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Are you someone who thrives in a fast‑paced, team‑driven environment and enjoys ensuring everything runs smoothly? If you have an eye for detail and a passion for delivering exceptional administrative support, this is your opportunity to shine! We’re looking for a proactive Service Coordinator to join our dynamic and supportive service team at our site in Ashby De La Zouch. Ready to make a meaningful impact where your organizational skills and attention to detail are truly valued? We can’t wait to meet you!
The Service Coordinator will play a pivotal role in supporting the successful delivery of projects for Swegon UK&I, a leading provider of innovative HVAC solutions. This role requires a highly organized individual with a keen attention to detail who thrives in a dynamic and fast‑paced environment. As the coordinator, you will act as the central point of contact for internal teams, suppliers and customers, ensuring effective communication and coordination at all stages of the project.
Your ability to collaborate with multiple stakeholders—including project managers, engineering teams, external contractors and clients—will be key to ensuring that each project progresses smoothly and on schedule. You will take charge of coordinating tasks, tracking milestones and ensuring that timelines are adhered to, while also making sure that each project remains within scope and budget. With a clear focus on achieving the best possible outcomes for the business and our clients, you will be responsible for problem‑solving and addressing any issues that may arise, keeping all parties informed and ensuring that any challenges are swiftly resolved.
By maintaining a clear overview of ongoing projects, you will ensure that high standards of quality and efficiency are consistently met, driving the successful delivery of HVAC solutions for Swegon UK&I.
Main Duties And Responsibilities
- Proactively identify potential business opportunities for the company.
- Handle incoming calls to the Service desk, addressing customer needs and ensuring their requirements are proactively met.
- Plan and schedule engineers for onsite works including flatpacks, rebuilds and commissioning.
- Monitor and maintain monthly labour efficiency according to company standards, minimizing non‑chargeable time.
- Participate in weekly planning meetings to optimise labour scheduling and ensure cost‑effectiveness.
- Escalate any potential overruns to management and ensure engineers do not proceed with additional work without proper authorisation.
- Order parts and equipment for works, maintaining clear communication with engineers and customers to meet delivery deadlines and specific requirements.
- Maintain proactive communication with engineers, customers and suppliers on a daily basis.
- Ensure all work is focused on customer satisfaction by providing accurate estimated time‑scales and regular status updates.
- Oversee service office administration, ensuring service reports are complete, accurate and aligned with company standards and properly transferred as needed.
- Review service reports to verify completion of all tasks and prepare job packs for processing and invoicing.
- Regularly update the company’s operating system to maintain accurate management reports and auditable records.
About You
The ideal candidate will always demonstrate discretion and confidentiality, with the ability to work with attention to detail and meet deadlines when required. Strong communication, influencing and organisational skills are essential, as is the ability to prioritise workload and make effective decisions. You should be proactive, with a positive attitude towards work and others, and a team player who contributes to a collaborative environment. You will show a commitment to quality standards, health and safety protocols and continuous improvement. You must also be receptive to feedback, new ideas and changes, while maintaining accurate and compliant records. Additionally, you will be eager to take on extra responsibilities to develop your skills and contribute effectively to team objectives, demonstrating a "can‑do" attitude and respect for the needs of others.
Essential Experience & Qualifications
- Experience of working within a service office environment and understanding the importance of labour scheduling.
- Computer literacy – knowledge of Microsoft Word, Outlook, Excel & database applications.
- Experience of customer service.
- Good level of administration.
- Professional telephone manner.
- GCSE Maths and English grade C or 5, or above.
Desirable
- Knowledge of the HVAC industry or experience with large‑scale construction projects is an advantage.
- Experience of sourcing materials through approved suppliers.
- A’ Levels or equivalent.
At Swegon, we work to create the world’s best indoor climate that makes people thrive and feel good inside. We have ambitious goals in our sustainability efforts, in offering the most energy‑efficient products, promoting gender equality and becoming carbon neutral, and we have clear transparency in our work. We offer exciting challenges in a global environment with competent colleagues and a culture characterised by our values: "Customer Empathy, Trust and Commitment". At Swegon we have an open and flexible organisational culture with short decision‑making processes, plenty of development opportunities and we care about you being able to balance your work with your personal life. We place great emphasis on personal qualities, welcome applicants from different backgrounds and strive for diversity and gender equality.
About Swegon Group
Swegon Group, owned by the Stockholm Stock Exchange‑listed Investment AB Latour, is a market‑leading provider of a healthy indoor climate, with solutions for ventilation, heating, cooling and climate optimisation, as well as connected services and technical expertise. Swegon has subsidiaries and distributors worldwide and 17 production units in Europe, North America and India. The company has approximately 3,000 employees and had a turnover of approximately SEK 6 billion in 2022.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Service Coordinator employer: Swegon UK&I
Contact Detail:
Swegon UK&I Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC industry or those who work at Swegon. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for Service Coordinators. Think about how your skills match the job description and be ready to share examples of your organisational prowess.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with someone from Swegon, let them know why you're excited about the role and how you can contribute to their team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Coordinator role. Highlight your organisational skills and any relevant experience in a service office environment, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you can effectively interact with team members, customers, and suppliers.
Be Detail-Oriented: Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. This not only shows us your commitment to quality but also mirrors the precision needed in the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Swegon UK&I
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities and how they align with Swegon's goals. This will help you articulate how your skills and experiences can contribute to their success.
✨Showcase Your Organisational Skills
As a Service Coordinator, being organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight your attention to detail and how it helped in delivering exceptional results.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've handled customer interactions and collaborated with teams in previous positions, as this will demonstrate your ability to maintain proactive communication.
✨Demonstrate a Problem-Solving Mindset
During the interview, be prepared to discuss challenges you've faced in previous roles and how you resolved them. Emphasise your proactive approach to problem-solving and your commitment to ensuring smooth project delivery, which aligns perfectly with what Swegon is looking for.
