At a Glance
- Tasks: Lead compliance and quality assurance to ensure top-notch care standards.
- Company: Join SweetTree, a leading home care provider with a commitment to excellence.
- Benefits: Enjoy 25 days leave, health perks, and ongoing training opportunities.
- Other info: Be part of a supportive team with fun social events and growth potential.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in compliance or quality assurance within social care is essential.
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RESPONSIBLE TO: Operations Director/Registered Manager
KEY INTERNAL STAKEHOLDERS: Specialist Services Director, Head of Services, Operations Manager, Quality Assurance Managers, CEO, founder and shareholder and nominated individual.
PURPOSE OF POST: To lead and embed a culture of compliance, quality and continuous improvement across SweetTree Home Care Services. The Head of Compliance & Quality Assurance is a senior leadership role responsible for overseeing all quality assurance, governance and regulatory compliance functions across the organisation. The post holder will ensure that services consistently meet and exceed CQC standards, relevant legislation and internal policy requirements, while supporting the operational and care management teams to deliver safe, person-centred and high-quality support to all Clients.
The role provides strategic oversight of the Compliance and QA team, including direct line management of the QA Manager, Care & QA Lead, and Compliance Officer, and works closely with the Operations Director and Registered Manager to ensure inspection readiness and governance excellence at all times. The Head of Compliance & Quality Assurance will also be fundamental to SweetTree’s continued growth and ambition. As a technology-enabled provider specialising in bespoke complex care and age-related frailty, SweetTree is committed to remaining at the cutting edge of care provision – including the potential expansion into multi-site care. This role will be central to ensuring our governance and quality frameworks scale with that ambition, embedding compliance practice that underpins innovation and cements SweetTree’s position as a leader in specialist home care.
PRINCIPAL DUTIES MAY INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:
- Lead, manage and develop the Compliance and QA team, ensuring clear accountability and high performance.
- Act as the organisation’s lead for CQC governance, maintaining inspection readiness at all times and ensuring services evidence compliance with relevant legislation including the Care Act 2014, Mental Capacity Act 2005, Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, and GDPR.
- Implement and continuously improve the organisation’s compliance and QA frameworks, audit tools and governance structures, including oversight of the Compliance systems.
- Oversee the full audit programme, including DSR, EMAR, file audits, care plan reviews, spot checks and client reviews, ensuring outcomes are acted upon and drive improvement.
- Responsible for mock CQC inspections and evidence-gathering exercises to ensure the organisation is consistently inspection ready.
- Support and maintain SweetTree’s ambition to be Outstanding across all aspects of compliance and quality assurance, both in relation to CQC and in everything we do as an organisation.
- Ensure all policies and procedures accurately reflect current legislation and CQC requirements, and are reviewed and implemented in a timely manner.
- Support the Registered Manager and Specialist Services Director in relation to safeguarding and MCA, ensuring the operational team responds appropriately in line with the Care Act 2014 and local authority procedures.
- Maintain oversight of the CCI database, (Complaints, Concerns, Incidents) ensuring timely resolution of open cases and presenting compliance reports to senior leadership/Directors.
- Lead and oversee complex internal investigations, ensuring due process, accurate recording and appropriate outcomes.
- Collaborate with the Training department to ensure staff training is aligned with service needs, regulatory requirements and identified quality gaps.
- Oversee the new starter compliance process, including Care Certificate completion, probation reviews and competency observations.
- Work closely with the Head of Services and Managers to embed compliance within day-to-day service delivery and foster a culture of continuous improvement.
- Work closely with HR to support any compliance-related matters concerning Support Workers, including non-compliance patterns, investigations and ensuring accurate records are maintained.
- Present compliance and QA reports to the regular compliance meetings and senior leadership, tracking KPIs and open actions.
- Support with statutory notifications, regulatory submissions and organisational strategy.
- Undertake any other duties reasonably requested by the Operations Director or Registered Manager in line with the scope of the role.
PERSON SPECIFICATION
Essential Experience, Skills or Attitudes:
- Experience in a compliance, quality assurance or governance role within adult social care or a regulated care setting.
- Strong working knowledge of CQC inspection frameworks and relevant legislation.
- Experience leading audits, investigations, complaints management and continuous improvement activity.
- Relevant professional qualification in Quality Assurance or equivalent.
- Proven ability to lead and develop a team, with excellent communication, organisational and interpersonal skills.
- Proactive, resilient and committed to delivering high-quality, person-centred care.
Desirable:
- Experience in domiciliary/Residential care setting.
- Experience preparing for or supporting a CQC inspection.
- Knowledge of local authority commissioning frameworks and quality monitoring processes.
- Experience with digital compliance systems.
WORKING CONDITIONS: Working hours will be 37.5 weekly. Terms and conditions of employment are as per your employment contract and staff handbook.
What’s in It for You?
- 25 days annual leave + 8 bank holidays.
- A 'Me Day' – an extra day off + £20 to treat yourself.
- Ongoing support and development, with accredited training.
- Health & Wellbeing Programme.
- Discounted shopping & services platforms.
- Cycle to work scheme.
- Health insurance.
- Free eye care vouchers.
- Free DBS check.
- Company Pension Scheme.
- Longevity Service Awards.
- Fun social events (Christmas & Summer parties!).
About Us: We are a reputable domiciliary care company that has been successfully operating for two decades, recognised for our commitment to excellence in care and our unwavering dedication to our clients. We take pride in being rated as an 'Outstanding' provider by the Care Quality Commission (CQC), a testament to our exceptional standards and quality of service. Our unwavering commitment to providing exceptional support and community-based services for individuals with acquired brain injuries and long-term neurological conditions speaks to our ethos.
Ready to Make a Difference? Join us now to be a part of our success story. Your dedication and compassion can transform lives. Apply today and become a valued member of our winning team at SweetTree Home Care Services. Your journey of impact begins here!
How to Apply: If you’re ready to launch your live-in care supervisor career in a dynamic and supportive environment, apply now!
Dress Code: A smart casual appearance is always required with sensible footwear.
Head of Compliance & Quality Assurance employer: Sweettree
SweetTree Home Care Services is an exceptional employer, offering a supportive and dynamic work environment where compliance and quality assurance are at the forefront of our mission. With a strong commitment to employee development through accredited training and a comprehensive health and wellbeing programme, we ensure that our team members thrive both personally and professionally. Located in a vibrant community, we celebrate our achievements with fun social events and provide generous benefits, including 25 days of annual leave, making SweetTree a rewarding place to build a meaningful career in care.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Compliance & Quality Assurance
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Sweettree looking for candidates who are engaged and informed.
We think you need these skills to ace Head of Compliance & Quality Assurance
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Sweettree. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Sweettree
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Sweettree’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
