At a Glance
- Tasks: Lead a team to provide top-notch care and support for clients with neurological conditions.
- Company: Join a reputable domiciliary care company known for excellence and community impact.
- Benefits: Enjoy 25 days leave, health insurance, and fun social events!
- Other info: Dynamic work environment with ongoing training and growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career in care.
- Qualifications: Experience with neurological conditions and strong teamwork skills are essential.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
PURPOSE OF POST: To work as part of a team providing high-quality care and support to clients to remain independent in their own homes. To develop the quality assurance within the service whilst ensuring they remain compliant with all regulations and the mission, values of the organisation are upheld.
CLIENT GROUP: Clients of the Brain injury, Neurological conditions, Spinal and Neurodevelopmental services.
RESPONSIBLE TO: Head of Compliance and Quality Assurance, Specialist Services Director.
PRINCIPAL DUTIES MAY INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:
- To work closely with the Head of Compliance and Quality Assurance and Specialist Services Director to ensure the smooth running of the Specialist Services.
- To participate in the recruitment and training of the support workers. Specifically, support those new to care packages or who need extra support due to previous concerns.
- Conduct 1:1 meetings, facilitation’s and annual appraisals for support workers when required.
- To work with the Head of Service & Support Managers regarding the quality of care being delivered in line with specific actions based on feedback information.
- To complete sign off for new care packages and introduce staff to new/existing packages.
- To carry out client reviews, update assessment and care plans.
- To develop links with other professionals and work closely with social services, case managers and other professional services to successfully manage our care packages.
- Work with support workers in training/workshop structure when patterns of poor-quality care have been highlighted.
- Maintain and develop quality assurance systems and ensure quality of care services, policies and procedures are reviewed, maintained and measured at all times.
- Act as a main point of contact for the service during any compliance and quality assurance issues or visits.
- To carry out annual Quality Assurance reviews with clients.
- Responsible for overseeing New starter checks, Care Certificate and Probation reviews for new support workers.
- Responsible for overseeing auditing of Daily Support Records, Emar, support plans and escalating any concerns to the Support Manager.
- To assist the Manager in performing interviews and take a leading role in cross-service interviews, as required.
- To oversee the successful completion of compliance processes across the services (e.g. lateness management).
- Collaborate with training department to ensure Support worker training is in line with service needs.
- Support with any safeguarding concerns.
- Support with any complaints and investigations regarding service delivery.
- Work with Registered Manager/Specialist service Director/ Head of to ensure service provision is in line with CQC guidelines.
- Undertake any other duties reasonably requested in line with the scope of the role.
PERSON SPECIFICATION
Essential:
- Experience working with those with Brain injury, Neurological conditions, Spinal and Neurodevelopmental and Physical needs.
- Experience of working in a team within a pressurised, fast changing environment.
- Good understanding of Key Quality checkers.
Desirable:
- Understanding of CQC guidelines.
- Experience of working in the community and understanding the challenges faced.
- A relevant administrative/IT qualification.
- A ‘doer’ type attitude that does not shirk away from challenges.
- Strong interpersonal skills and ability to motivate a remote workforce.
- Experience of working positively in a diverse environment.
- Ability to communicate clearly and tactfully at different levels, both verbally and in writing.
WORKING CONDITIONS: Working hours will be 37.5 weekly. Terms and conditions of employment are as per your employment contract and staff handbook.
What’s in It for You?
- 25 days annual leave + 8 bank holidays.
- A 'Me Day' – an extra day off + £20 to treat yourself.
- Ongoing support and development, with accredited training.
- Health & Well-being Programme.
- Discounted shopping & services platforms.
- Cycle to work scheme.
- Health insurance.
- Free eye care vouchers.
- Free DBS check.
- Company Pension Scheme.
- Longevity Service Awards.
- Fun social events (Christmas & Summer parties!).
About Us: We are a reputable domiciliary care company that has been successfully operating for two decades, recognised for our commitment to excellence in care and our unwavering dedication to our clients. We take pride in being rated as an 'Outstanding' provider by the Care Quality Commission (CQC), a testament to our exceptional standards and quality of service. Our unwavering commitment to providing exceptional support and community-based services for individuals with acquired brain injuries and long-term neurological conditions speaks to our ethos.
Ready to Make a Difference? Join us now to be a part of our success story. Your dedication and compassion can transform lives. Apply today and become a valued member of our winning team at SweetTree Home Care Services. Your journey of impact begins here!
How to Apply: If you’re ready to launch your career in a dynamic and supportive environment, apply now!
Dress Code: A smart casual appearance is always required with sensible footwear.
StudySmarter Expert Advice🤫
We think this is how you could land Care & Quality Assurance Manager - Specialist Services
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Sweettree.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Sweettree.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Sweettree, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Care & Quality Assurance Manager - Specialist Services
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Sweettree.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Sweettree.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Sweettree. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Sweettree. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Sweettree
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Sweettree’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
