Quality Assurance and Compliance Manager in London

Quality Assurance and Compliance Manager

Department: Specialist Services

Location: SweetTree Home Care Services – Coleridge House, 1 Coleridge Gardens, London NW6 3QH

Contract: 6 months FTC. Monday – Friday 9am‐5pm. 37.5 hours weekly

Salary: £38,500 pro rata

SweetTree Home Care Services is seeking a dedicated and experienced Quality Assurance and Compliance Manager to join our passionate team in London. As an organisation committed to the highest standards of care, we place a huge emphasis on ensuring that our services not only meet but exceed regulatory requirements and best practice guidelines.

In this pivotal role, you will be responsible for overseeing the quality assurance framework and compliance processes throughout the organisation. You will lead the development, implementation, and continuous improvement of quality systems, ensuring that we maintain our reputation as a provider of exceptional care services. Your expertise will guide our team in delivering a service that is not only compliant but also reflective of our core values and mission.

Key Responsibilities

Carry out Quality Assurance reviews for clients and support workers

Work closely with the Specialist Services Director & support managers to ensure the smooth running of Specialist Services

Work with the Service & Support Managers regarding the quality of care being delivered in line with specific actions based on feedback information

Perform client file audits and flag any issues in a timely manner and ensure completion

Assist in reviewing ongoing concerns, complaints and incidents and deliver 3‐monthly reports to present in compliance update meetings

Work as a part of a compliance team

Collaborate with assistant support managers for overseeing new starter checks, Care Certificate and Probation reviews for new support workers

Assist in onboarding new office staff through the induction process ensuring clear schedules, understanding of service and company values

Oversee the successful completion of compliance processes across Specialist Services

Support in completing complex internal investigations to ensure appropriate action is taken and recorded

Prepare reports and evidence for inspections and quality reviews

Review and complete policy and procedure documentation, ensuring quality of care services

Collaborate with training department to ensure support worker training is in line with service needs

Support the Specialist Service Director with any safeguarding concerns

Assist the managers in performing interviews

Assist in reviewing updating of support plans/risk assessments, training and guidance as identified during any review/file audit/investigation process

Undertake any ad‐hoc client/employee driven KPI management tasks that are critical to the ongoing quality of SweetTree Home Care Services, as directed by the Specialist Services Director

Preserve independence & dignity of clients as much as possible

Promote equal opportunities and respect diversity, different cultures and values

Carry out any other duties as stipulated by the Specialist Services Director

Contribute to the overall development of the service and promote a positive image of the service users and SweetTree Home Care Services

Prepare, attend and engage in regular facilitations, appraisals and performance reviews, accepting and providing constructive feedback

Desirable Experience or Qualifications

Understanding of the needs of adults with learning disabilities, brain injuries and neurological conditions

Understanding of how health and social care is structured

Detailed understanding of Quality Assurance processes in the care sector

Knowledge of legislation relevant to the Care Sector

Understanding of the challenges faced by Support Workers

Willingness to work towards a Level 3 in health and social care, self‐motivated, reliable, flexible and dedicated to this client group

Experience liaising with external stakeholders and other professionals

Excellent organisation and communication skills

Ability to communicate clearly and tactfully at different levels

What\’s in It for You?

25 days annual leave + 8 bank holidays

A \’Me Day\’ – an extra day off + £20 to treat yourself

Ongoing support and development, with accredited training

Health & Wellbeing Programme

Discounted shopping & services platforms

Cycle to work scheme

Health insurance

Free eye care vouchers

Free DBS check

Company Pension Scheme

Longevity Service Awards

Fun social events (Christmas & Summer parties!)

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