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SweetTree Home Care Services

Brain Injury & Neurological Conditions Service Support Manager

Full-Time No home office possible

Support Manager

Department: Brain Injury & Neurological Conditions Service

Location: Coleridge House, 1 Coleridge Gardens, London NW6 3QH

Contract: Permanent, Full-Time, 37.5 hours per week Monday – Friday

Salary Package: £35,000 – £42,000 per annum depending on the experience

At SweetTree, we do not just provide care – we create meaningful connections and enhance the lives of individuals requiring our support. We believe that every interaction is an opportunity to make a positive impact, and we\’re looking for talented individuals who share our vision.

SweetTree Home Care Services is a multi-award winning, leading provider, with an Outstanding rating from the CQC. For two decades, we have been dedicated to offering exceptional support and community-based services for individuals. Our commitment to excellence has made us a trusted name in the industry.

Purpose of Post

To assess, set-up and maintain complex care support packages for clients with Brain Injury and/or Neurological Conditions. This involves working closely with families, CCG’s, Local Authorities, self-funders, case managers, multi-disciplinary teams (MDT) as well as clients involved in medico-legal cases to provide high quality holistic care and support. Experience working with MDT’s and families is a key component of this role as is sound decision making and the ability to prioritise and manage a varied case load.

Key Responsibilities

Manage a client case load of varying complexity ensuring a high quality, client centred approach is delivered with an emphasis on quality of life to those with Acquired Brain Injury or Neurological Conditions
Conduct thorough needs assessments, including risk assessments, prepare care and support plans ensuring they are regularly updated to reflect the Client’s individual needs
Actively participate in the recruitment of support workers
Prepare, attend and engage in regular support worker supervisions, appraisals and performance reviews accepting and providing constructive feedback
Support and deliver training for new and existing support workers to provide high quality care and support for all Clients
Work with the team to develop and lead the marketing and networking of the Service
Participate in the Emergency Out of Hours / On call rota
Attend and share knowledge from conferences, workshops and key stakeholder events and Training support workers
Work collaboratively with all members of the brain injury team to promote a cohesive work environment
Be responsible for taking Brain Injury/Neuro referrals and enquiries. Logging information, giving advice and following up on enquiries and referrals as appropriate
To contribute to the overall development of the service and promote a positive image of all Clients and SweetTree Home Care

Eligibility Criteria

Experience working with people who have sustained a brain injury or a long-term neurological condition in the community
Proven experience of undertaking assessments and reviews and understanding of the needs of people who have sustained a brain injury or long term neurological condition who require complex care
Experience working with MDT’s and families is a key component of this role as is sound decision making and the ability to prioritise and manage a varied case load
Desirable: A relevant professional qualification such as social work, occupational therapy, psychology, speech and language therapy or nursing etc.
Excellent organisational skills and a thorough approach to work
A calm and methodical approach with acute attention to detail
Ability to work autonomously and productively as part of a team
An understanding of case management and medico-legal funding management
Knowledge of legislation relevant to the sector including capacity and consent
Ability to communicate clearly and tactfully at different levels, both verbally and in writing
An understanding of the challenges faced by Support Workers
Ability to travel to and from Client assessments, reviews, support worker facilitations, spot checks and observations etc.
An understanding of the psychological, physical, cognitive, emotional changes and challenges that a case load of this type entails